Danish Reservations Agent — Travel & Booking Expert

Mercier Consultancy MD; Danmark; On-site; SEK 225,000 - 300,000; Full time

Benefits offered by this job

13th salary

14th salary

Relocation package

Performance bonus

Training program

Private health insurance

Job summary

Mercier Consultancy Group is sourcing a Danish-speaking Reservations Agent for Booking.com in Greece. The role involves handling reservations via phone, email, and chat, assisting travelers with changes and inquiries, and upholding high service standards in a global travel context.

The ideal candidate is fluent in Danish and English, possesses a valid EU passport or Greek work permit, and brings prior travel or customer service experience.

Qualifications

• Native or fluent Danish (spoken and written) required.
• Good English communication in an international environment.
• EU passport or Greek work permit required.
• Experience in travel, hospitality or customer service is a plus.
• Strong digital literacy across multiple software platforms.

Responsibilities

• Provide high-quality support for travel reservations via phone, email, and chat.
• Assist travelers with modifications, cancellations, and inquiries for Booking.com accommodations.
• Identify and resolve travel-related issues to ensure an excellent customer experience.
• Maintain up-to-date knowledge of global travel and hospitality products.
• Collaborate with international teams to uphold service standards.

Skills

Danish fluency

English proficiency

EU passport or Greek work permit

Travel/hospitality experience

Digital literacy

Job description

Mercier Consultancy Group is sourcing a Danish-speaking Reservations Agent for Booking.com in Greece. The role involves handling reservations via phone, email, and chat, assisting travelers with changes and inquiries, and upholding high service standards in a global travel context.

The ideal candidate is fluent in Danish and English, possesses a valid EU passport or Greek work permit, and brings prior travel or customer service experience.