D2C Sales Specialist

Nordic Knots; Stockholms kommun; On-site; SEK 493,000 - 542,000; Full time

Benefits offered by this job

Medical plan

Vacation days

Job summary

Nordic Knots is seeking a D2C Sales Specialist to drive online sales of premium rugs and textiles. You will deliver expert client consultations, manage strategic clienteling, and ensure smooth end-to-end order fulfillment while upholding Nordic Knots' design-centric standards.

The ideal candidate has an interior-design background or category-specific retail experience in home textiles (rugs, curtains) and thrives in a dynamic, customer-focused environment.

Qualifications

• Interior-design background or home textiles experience (rugs, curtains) is valued.
• Strong organizational and customer-focused mindset is essential.

Responsibilities

• Strategic clienteling and retention for top-tier clients.
• Proactive outreach using the BC Customer Dashboard to identify timing and preferences.
• Relationship management for high-value residential and independent archetypes.
• Identify delivery/production delays and provide proactive resolutions.
• Guide and host Virtual Consultations for rug selection and guidance.
• Support Ecommerce & CX during peak volume to maintain brand SLA integrity.
• Close sales and build long-term client relationships across channels.
• Manage multiple design projects for several clients simultaneously.

Skills

Interior design background

Retail experience in home textiles

Customer-focused

Proactive communication

Tools

Business Central

Job description

D2C Sales Specialist

Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living. As we continue to grow, we are expanding our online team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional online‑line customer experiences.

As a D2C Sales Specialist, you are passionate about design, highly organized, customer‑focused, and self‑motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultations, and ensuring efficient, end‑to‑end operational flow.

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of our site. An interior‑design background or prior category‑specific retail experience in home textiles, especially rugs, curtains is highly valued.

Key Responsibilities

Strategic Clienteling & Retention

Proactive Outreach: Initiate personalised communication with the top‑tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.

Relationship Management: Develop a portfolio of high‑value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.

Problem Pre‑emption: Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalated into service issues.

Pre‑Sales & Digital Conversion

Virtual Consultative Selling: Guide and host Virtual Consultations, helping clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.

Cross‑Functional Support: Provide high‑level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand‑wide SLA integrity.

Core Competencies & Mindset

Sales‑Forward Architect: A natural closer who sees every "pre‑sale" inquiry as an opportunity to build a long‑term commercial relationship.

Project Multitasker: Capable of managing complex design projects for multiple clients across various communication channels simultaneously.

Empathetic Designer: Ability to empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.

Strategic Thinker: Comfortable raising operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.

Acts in line with NK’s values, culture, self‑leadership, and sense of responsibility.

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast‑growing direct‑to‑consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open‑minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

Compensation & Benefits

• Pay: $50,000 to $55,000 per annum.
• Company sponsored medical plan (100% medical coverage)
• 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)