Customer Support Agent - Swedish/English Speaking

Teamtailor; Stockholms kommun; Hybrid; SEK 280,000 - 360,000; Full time

Benefits offered by this job

25 days vacation

Healthy work-life balance

Growth opportunities

Supportive team + social events

Starter kit – MacBook, iPhone & Teamtl

Job summary

Teamtailor is seeking a Swedish-speaking Support Agent in our Stockholm HQ to deliver fast, friendly support via live chat, email, and phone as needed. You will troubleshoot issues, collaborate with the tech team, and contribute to self-service resources.

You should be fluent in Swedish and English, with prior customer support experience and an analytical, problem-solving mindset. A collaborative, proactive attitude will help drive outstanding customer experiences.

Qualifications

• Fluent in Swedish (written and spoken).
• Fluent in English (written and spoken).
• Experience in customer support, SaaS a plus.

Responsibilities

• Provide friendly, fast support via live chat (Intercom), email, and occasional phone.
• Troubleshoot technical issues and collaborate with tech team on complex cases.
• Gather and share customer feedback with product team.
• Identify and report bugs and keep customers informed.
• Create helpful self-service content (FAQs, guides).
• Build strong relationships by being proactive and helpful.

Skills

Swedish fluency

English fluency

Customer support experience

Analytical thinking

Problem-solving

Tech-savvy

Tools

Intercom

Job description

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience.

Right now, we’re growing our Customer Support team and looking for a Swedish-speaking Support Agent based in our Stockholm HQ.

About the Role!

As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

Responsibilities!

• Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
• Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
• Gather and share customer feedback with our product team
• Identify, verify, and report bugs - and keep customers in the loop
• Create helpful self-service content (FAQs, guides, etc.)
• Build strong relationships by being proactive and genuinely helpful

What We’re Looking For!

• You're fluent in Swedish and English, written and spoken
• You bring solid experience in customer support (bonus if it’s in SaaS)
• You think analytically and enjoy learning new things
• You’re a natural problem-solver who feels at home with tech
• You take pride in delivering excellent service and making things easier for others

What You’ll Get!

• 25 days of paid vacation
• A healthy work-life balance
• Opportunities to grow your skills and learn new ones
• A supportive, friendly team + fun social events
• Your own starter kit - MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you!

This is a hybrid role based in our Stockholm Office. We love collaborating in person, so during your probation period you’ll join us in the office 5 days a week to get fully immersed in the team, and culture. Once you’ve successfully passed probation, you’ll move to a hybrid setup with Wednesdays and Thursdays as your in-office collaboration days, giving you extra flexibility for the rest of the week!

We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.