Customer Success Specialist - Norwegian market | HR system implementation

Hailey HR; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Hailey HR in Sweden is seeking an entry-level Customer Success Specialist to support the Norwegian market. You will become an expert in our HR system, onboard customers, and help them derive value from the platform.

This role offers growth into HR project management, requires fluent Norwegian and strong English, and thrives in a fast-paced, learning-focused team environment.

Qualifications

• Recently graduated with a degree in HR, Business Administration, Leadership, or equivalent.
• Experience with HR-related tasks during studies is beneficial.
• Excellent Norwegian and strong English skills, both written and spoken.

Responsibilities

• Lead customers through the implementation of our HR system.
• Onboard and educate customers in using the system.
• Maintain an up-to-date knowledge base for customers.
• Manage the support chat and assist with inquiries.
• Maintain relationships while delivering high-quality service.

Skills

Norwegian fluency

English proficiency

Education

Post-secondary degree in HR/Business Admin/Leadership

Job description

Join our CS team, focusing on the Norwegian market

During the spring of 2020 Hailey HR was founded. We're a Swedish SaaS HR-tech company that want to digitalise, simplify and modernise the HR industry with our HR-system - join us on our journey!

About the position

The Customer Success Specialist role is an entry-level position for new graduates, with growth opportunities into HR project management. You’ll become an expert in our HR system, represent HR departments’ needs internally, and help customers get the most out of the platform. Working as a team, we ensure our customers stay happy, engaged, and inspired to grow with us.

Responsibilities

As a Customer Success Specialist, you’ll work closely with our customers, proactively scheduling meetings and being available to support them by:

• Leading customers through the implementation of our HR system


• Onboarding and educating customers in using the system


• Keeping our knowledge base up to date for customers


• Managing the support chat and assisting with customer inquiries


• Maintaining relationships while keeping a high level service

What are we looking for?

• Recently graduated with a post-secondary degree in HR, Business Administration, Leadership (or equivalent)


• Experience within HR/equivalent during studies is highly beneficial


• Full professional fluency in Norwegian and strong English skills, both spoken and written.

We believe you are:

• Interested in the HR-tech industry and want to learn everything about Hailey’s HR-system


• Confident and thriving in an educational, structured and leading role


• Flexible and thrives in a fast-paced environment


• Proactive self-starter who takes ownership and makes things happen


• A professional & service minded person who radiates trust

More information:

Scope: 100%

Start: November 2026

We’re looking forward to your application!