Account Manager

Telia; Göteborgs kommun; Hybrid; SEK 600,000 - 840,000; Full time

Job summary

Telia is seeking an Account Manager to join our team in Sweden. You’ll take ownership of a portfolio of approximately 80 existing business customers within the medium-sized enterprise segment, strengthening relationships, driving revenue growth, and ensuring Telia remains a trusted strategic partner.

You’ll manage opportunities, lead customer meetings with decision-makers, and collaborate with specialists to deliver the best outcomes.

Qualifications

• Experience in account management for B2B customers.
• Proven ability to build trusted relationships with decision-makers.
• Strong commercial acumen and opportunity closing skills.
• Experience balancing retention with growth across portfolios.

Responsibilities

• Own a portfolio of ~80 existing business customers in the mid-market segment.
• Strengthen customer relationships and drive revenue growth for Telia.
• Lead customer meetings with decision-makers and present solutions.
• Develop account plans, analyses, and business cases to identify growth potential.
• Collaborate with specialists and internal stakeholders to deliver optimal outcomes.
• Maintain opportunities and activities in Salesforce and related tools.
• Aim for high customer satisfaction and loyalty, achieving KPIs.

Skills

Account management

B2B sales

Customer success

Relationship building

CRM systems

Sales strategy

Tools

Salesforce

Job description

We’re looking for an Account Manager to join us at Telia.

I'm Jesper Landin, Head of Sales Account Management South, and I'm looking for an Account Manager to join my team. Together, we help medium-sized businesses across Sweden unlock growth by building trusted partnerships and connecting them with solutions that create long-term business value.

What You’ll Do

As an Account Manager, you will take ownership of a portfolio of approximately 80 existing business customers within the medium-sized enterprise segment. Your mission is to strengthen customer relationships, drive revenue growth, and ensure that Telia remains a trusted strategic partner for every customer in your portfolio.

You will:

• Build and develop long-term relationships with existing business customers across Southern Sweden.
• Drive revenue growth through upselling, cross-selling, contract renewals, and identifying new business opportunities.
• Take full commercial ownership of your customer portfolio, balancing customer retention with business expansion.
• Develop account plans, customer analyses, and business cases to identify growth potential.
• Lead customer meetings and discussions with decision-makers, creating trust and long-term partnership opportunities.
• Represent Telia's full B2B portfolio, including connectivity, cloud services, collaboration solutions, security, and digital workplace offerings.
• Collaborate with specialists, solution experts, and internal stakeholders to deliver the best customer outcomes.
• Manage opportunities, customer activities, and agreements within Salesforce and related tools.
• Ensure high customer satisfaction and contribute to customer loyalty and retention initiatives.
• Achieve and exceed commercial targets and KPIs.

What Will Help You Thrive In This Role

You are a relationship builder who enjoys working closely with customers and creating business value. You combine commercial drive with a genuine interest in understanding customer challenges and helping them succeed. At the same time, you're structured, analytical, and comfortable navigating a dynamic environment with multiple parallel opportunities and stakeholders.

We believe you'll be successful if you have

• Experience in account management, B2B sales, customer success, or another customer-facing commercial role.
• Proven ability to build trusted relationships and engage with decision-makers.
• Strong commercial acumen with experience identifying, developing, and closing business opportunities.
• Experience managing customer portfolios and balancing retention with growth.
• Confidence presenting solutions, leading customer discussions, and building credibility with stakeholders.
• Experience working with CRM systems such as Salesforce or similar platforms.
• A structured and analytical approach to managing pipelines, opportunities, and customer plans.
• Interest in technology, digital solutions, telecommunications, IT services, SaaS, cloud, or related areas.
• Excellent stakeholder management and collaboration skills.
• Ability to work independently while leveraging expertise from colleagues and specialists when needed.
• Fluency in Swedish and good English communication skills.
• A valid driver's license and willingness to travel occasionally within your customer region.

Bonus points if you have

• Experience from telecommunications, IT services, cloud solutions, SaaS, or technology sales.
• Experience selling a broad and diverse product portfolio.
• Experience engaging with multiple stakeholders across medium-size business customers.

Location

This position is based in Gothenburg or Malmö, Sweden. We work in a hybrid setup, combining office and remote work, with regular office presence expected.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we're a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator and Climate Leader, we drive change through impactful projects while building a more sustainable and inclusive world.

Here, you'll have the opportunity to grow your skills, work with some of Sweden's most exciting businesses, and make a real impact on how organizations connect, collaborate, and grow. Whether you're taking your next step in sales or looking to deepen your account management career, Telia is a place where you can grow, belong, and succeed.

What We Offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for flexible working, and a performance-based bonus program. You'll be supported by experienced colleagues, specialists, and leaders who are committed to helping you succeed.

Ready to make better happen?

Application deadline: September 30, 2026.

Background and reference checks will be part of the process.

If you're selected for the next stage, you'll be contacted by our Talent Acquisition Partner.

Equal opportunities

At Telia, we recognize talent through professional skills and growth potential. We champion diversity and inclusion, ensuring every individual is treated with fairness and respect regardless of disability, gender, age, nationality, sexual orientation, or social status.

Join us and let's make better happen - together!