Customer Insights & Growth Analyst
Skandinaviska Enskilda Banken AB
14 days+
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Benefits offered by this job
Job summary
A leading Scandinavian bank in Stockholm is seeking a Strategic Business Analyst to enhance customer experience using data insights. The role involves delivering actionable insights, leading transformation projects, and developing customer data intelligence. Ideal candidates will have extensive experience in customer insights, strong analytical skills, and a relevant university degree. Join a collaborative environment that values your contributions and offers a flexible work arrangement.
Qualifications
- Fluency in Swedish and English, spoken and written.
- Extensive experience of working with customer insights at strategic and tactical level.
- Knowledge of loyalty economics and customer data intelligence framework.
Responsibilities
- Deliver actionable insights and reveal critical gaps in customer perspectives.
- Lead transformation projects that enhance customer experience.
- Develop customer data intelligence foundation to support strategic decisions.
Skills
Strong communication skills
Analytical ability
Stakeholder management
Problem-solving skills
Experience with analytics tools
Customer-centric initiative experience
Education
University degree in Business/Industrial Economics
Tools
Adobe Analytics
Google Analytics
SAS
Medallia
Looker
Job description
A leading Scandinavian bank in Stockholm is seeking a Strategic Business Analyst to enhance customer experience using data insights. The role involves delivering actionable insights, leading transformation projects, and developing customer data intelligence. Ideal candidates will have extensive experience in customer insights, strong analytical skills, and a relevant university degree. Join a collaborative environment that values your contributions and offers a flexible work arrangement.
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