Customer Care Representative, Nordics

BD; Stockholms kommun; On-site; SEK 319,000 - 486,000; Full time

Job summary

BD in Stockholm, Sweden is seeking a fixed-term Customer Service professional for maternity cover. You will handle calls and emails, manage designated key accounts, and serve as the primary contact for inquiries. Strong product knowledge and collaboration with cross-functional teams will be essential to maintain high service standards.

On-site presence is expected, with flexibility where possible. Fluent Finnish, with excellent English and Swedish, and prior customer service experience are

Qualifications

• Upper secondary school diploma or equivalent qualification.
• Previous customer service experience in a service-oriented environment.
• Native or near-native Finnish, strong English and Swedish.
• Problem solving, prioritisation and ownership of enquiries.
• Proficient with Microsoft Office and business systems.
• Additional Nordic language skills are advantageous.

Responsibilities

• Handle inbound and outbound customer calls to resolve enquiries and support requests.
• Provide professional email support to internal and external customers.
• Manage assigned key accounts and act as primary day-to-day contact for enquiries.
• Build and maintain knowledge of BD products to support customers effectively.
• Complete daily activities in line with service levels and quality standards.
• Collaborate with colleagues across teams to ensure timely issue resolution.
• Identify opportunities to improve processes and contribute ideas for better service delivery.
• Monitor performance metrics and support continuous improvement initiatives.

Skills

Customer service

Account management

Multi-language

Education

Upper secondary diploma

Tools

Microsoft Office

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Fixed-Term Contract: October 2026 to April 2028

Join a customer-focused team supporting healthcare professionals and internal partners across the Nordic region in this fixed-term maternity cover position. In this role, you will help customers through phone and email communication, manage designated key accounts, and act as a trusted first point of contact for enquiries and support needs.

You will develop a strong understanding of BD products and services, enabling you to provide accurate information, resolve issues efficiently, and contribute to a positive customer experience. This position offers the opportunity to work collaboratively, build product knowledge, and play an important role in maintaining high service standards.

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Responsibilities

• Handle inbound and outbound customer calls to resolve enquiries and support requests.
• Provide professional email support to internal and external customers.
• Manage assigned key accounts and act as the primary point of contact for day-to-day enquiries.
• Build and maintain knowledge of BD products to support customers effectively.
• Complete daily activities in line with agreed service levels and quality standards.
• Work closely with colleagues across different teams to ensure timely issue resolution.
• Identify opportunities to improve processes and contribute ideas that enhance service delivery.
• Monitor performance measures and support continuous improvement initiatives.

Preferred Requirements

• Upper secondary school diploma (high school diploma) or equivalent qualification.
• Previous customer service experience in a service-oriented environment.
• Native or near-native level Finnish language skills, with strong verbal and written communication abilities. Good working proficiency in English and Swedish is also required.
• Ability to solve problems, prioritise tasks, and take ownership of customer enquiries.
• Comfortable using Microsoft Office applications and other business systems.
• Additional Nordic language skills would be an advantage.

BD is proud to be certified as a Top Employer 2026 in Europe, reflecting our commitment to creating an exceptional working environment.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

SWE Stockholm - Marieviksgatan

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

kr318,500.00 - kr485,750.00 SEK Annual