Crew Team Lead — Arlanda Base

SAS Cargo Group A/S; Stockholms län; On-site; SEK 550,000 - 750,000; Full time

Job summary

SAS Cargo Group A/S at Arlanda Airport in Stockholm-Arlanda is seeking a dedicated Crew Manager to lead and support a large team of pilots and cabin crew. Based at Arlanda, you will ensure safe, professional performance in line with company policies, aviation standards, and operational requirements.

In this leadership role you will coach staff, handle attendance and wellbeing matters, and collaborate with unions, medical specialists, payroll, planning, and control functions to improve crew

Qualifications

• Proven leadership experience in an operational, customer-facing, or safety-critical environment.
• Strong people management skills and the ability to lead with clarity and empathy.
• Experience in employee relations, attendance management, rehabilitation, HR processes, or operational people leadership is an advantage.
• Ability to handle difficult conversations in a professional, fair, and respectful way.
• Strong organisational skills and the ability to manage several parallel priorities.
• Good judgement and decision-making ability, also when information is incomplete or the situation is sensitive.
• A collaborative mindset and the ability to build trust across departments, employee groups, and stakeholder functions.
• Clear written and verbal communication skills in English. Scandinavian language skills are an advantage.

Responsibilities

• Lead, coach, and support a large group of flight deck and cabin crew employees.
• Manage employee relations matters, including attendance, conduct, wellbeing, and performance-related follow-up.
• Follow up on short-term and long-term sick leave, rehabilitation cases, fit-for-duty matters, fatigue reports, and unfit reports.
• Conduct regular employee meetings, support conversations, development discussions, and follow-up meetings.
• Handle disciplinary matters, investigations, no-show cases, conflict situations, and other sensitive people-related issues when required.
• Review and follow up on safety reports, incident reports, operational feedback, and work environment matters.
• Support onboarding, probation reviews, role changes, offboarding, and recruitment-related activities.
• Collaborate with P&C, medical specialists, legal support, payroll, planning, crew control, AOC/CDM, crew support, training, and other operational stakeholders.
• Maintain constructive cooperation with unions and work environment representatives.
• Monitor relevant people and operational KPIs, contribute to continuous improvement, and help strengthen ways of working.
• Drive communication, engagement, and a positive crew culture across the base.

Skills

Leadership

People management

HR processes

Employee relations

Communication

English

Job description

SAS Cargo Group A/S at Arlanda Airport in Stockholm-Arlanda is seeking a dedicated Crew Manager to lead and support a large team of pilots and cabin crew. Based at Arlanda, you will ensure safe, professional performance in line with company policies, aviation standards, and operational requirements.

In this leadership role you will coach staff, handle attendance and wellbeing matters, and collaborate with unions, medical specialists, payroll, planning, and control functions to improve crew