CREW MANAGER ARLANDA BASE

SAS - Scandinavian Airlines; Stockholms län; On-site; SEK 700,000 - 950,000; Full time

Job summary

SAS - Scandinavian Airlines is seeking a Crew Manager to lead day-to-day operations for a large group of pilots and cabin crew at Arlanda, Stockholm. This leadership role focuses on people management, safety, and adherence to policies while coordinating with multiple internal stakeholders.

The ideal candidate will have proven leadership experience in operational or safety-critical environments, strong people skills, and the ability to handle difficult conversations with professionalism and

Qualifications

• Proven leadership experience in operational, customer-facing, or safety-critical environments.
• Strong people management and the ability to lead with clarity and empathy.
• Experience in employee relations, attendance management, rehabilitation, HR processes, or operational people leadership is an advantage.
• Ability to handle difficult conversations professionally and fairly.
• Excellent organizational skills with ability to manage multiple priorities.
• Collaborative mindset and ability to build trust across departments and stakeholder functions.
• Clear written and verbal communication skills in English; Scandinavian language skills are a plus.

Responsibilities

• Lead, coach, and support a large group of flight deck and cabin crew employees.
• Manage employee relations matters including attendance, conduct, wellbeing, and performance follow-up.
• Follow up on sickness, rehabilitation, fit-for-duty, fatigue, and unfit reports.
• Conduct regular meetings, support conversations, development discussions, and follow-ups.
• Handle disciplinary matters and sensitive people-related issues as required.
• Align with HR, payroll, planning, crew control, safety, and other stakeholders.
• Maintain cooperation with unions and work environment representatives.
• Monitor crew and operational KPIs and contribute to continuous improvement.

Skills

Leadership

People management

Communication (English)

Conflict handling

Organizational skills

Collaboration

Job description

We are looking for a new Crew Manager to join our Arlanda base!

We are looking for an experienced and people-focused Crew Manager to join our Crew Services Leader team. In this role, you will be responsible for the day-to-day leadership, guidance, and support of a large group of pilots and cabin crew. You will help ensure that our crew members can perform safely, professionally, and in line with company policies, operational requirements, and aviation standards.

This is a leadership role where people management, operational understanding, safety awareness, and structured follow-up come together. You will work closely with crew members, P&C, unions, medical specialists, planning, payroll, crew control, safety stakeholders, and operational management.

The role is be based at Arlanda Airport, Stockholm, reporting to the Managing Director of SAS Crew Services.

Challenges You Will Work On

• Lead, coach, and support a large group of flight deck and cabin crew employees.
• Manage employee relations matters, including attendance, conduct, wellbeing, and performance-related follow-up.
• Follow up on short-term and long-term sick leave, rehabilitation cases, fit-for-duty matters, fatigue reports, and unfit reports.
• Conduct regular employee meetings, support conversations, development discussions, and follow-up meetings.
• Handle disciplinary matters, investigations, no-show cases, conflict situations, and other sensitive people-related issues when required.
• Review and follow up on safety reports, incident reports, operational feedback, and work environment matters.
• Support onboarding, probation reviews, role changes, offboarding, and recruitment-related activities.
• Collaborate with P&C, medical specialists, legal support, payroll, planning, crew control, AOC/CDM, crew support, training, and other operational stakeholders.
• Maintain constructive cooperation with unions and work environment representatives.
• Monitor relevant people and operational KPIs, contribute to continuous improvement, and help strengthen ways of working.
• Drive communication, engagement, and a positive crew culture across the base.

We Are Looking For a Leader Who Has

• Proven leadership experience, preferably from an operational, customer-facing, or safety-critical environment.
• Strong people management skills and the ability to lead with both clarity and empathy.
• Experience in employee relations, attendance management, rehabilitation, HR processes, or operational people leadership is an advantage.
• Ability to handle difficult conversations in a professional, fair, and respectful way.
• Strong organisational skills and the ability to manage several parallel priorities.
• Good judgement and decision-making ability, also when information is incomplete or the situation is sensitive.
• A collaborative mindset and the ability to build trust across departments, employee groups, and stakeholder functions.
• Clear written and verbal communication skills in English. Scandinavian language skills are an advantage.

As a person, we believe you are calm, structured, comfortable navigating complex cases, and understand that strong leadership means being supportive, but also clear about expectations, responsibilities and processes. We are looking for an individual who can build relationships through professionalism, consistency and respect. You need to be comfortable moving between individual support, structured case handling, stakeholder collaboration, communication, and daily operational priorities

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation.

Additional information

If you are motivated by leading people in a dynamic aviation environment, and if you want to contribute to safe, professional, and well-supported crew operations, we would like to hear from you.

A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.