CREW CONTROLLER

SAS - Scandinavian Airlines; Solna kommun; On-site; SEK 600,000 - 740,000; Full time

Benefits offered by this job

Travel perks

Health & wellness benefits

Discounts on travel and services

Office in Frösundavik with amenities

Convenient commute via bus and rail

Job summary

SAS - Scandinavian Airlines is seeking a Crew Controller to join the Operations Control Centre in Solna (Stockholm). You will help ensure the right crew is in the right place at the right time, while managing disruptions and maintaining safety, quality, punctuality, and cost efficiency across SAS Scandinavia, SAS Link, and SAS Connect.

The role requires 3+ years in airline operations or similar, with strong IT skills and fluency in English plus at least one Scandinavian language.

Qualifications

• 3+ years in operational airline environments or equivalent real-time ops role.
• Experience in crew control, planning, or operations control is highly desirable.
• Strong understanding of flight operations regulations and internal policies.

Responsibilities

• Optimize crew resources for safety, quality, punctuality, and cost efficiency.
• Develop and implement solutions to short-term disruptions and schedule changes.
• Monitor crew qualifications and training to minimize productivity loss and cost impact.
• Ensure compliance with operations manuals, collective agreements, and regulatory requirements.
• Monitor KPIs and support performance improvements across the OCC.

Skills

Crew control

Crew planning

Regulatory knowledge

CMS proficiency

English + Swedish/Norwegian/Danish

Education

Post secondary education in aviation, logistics, operations management

Tools

CMS or similar tools

Job description

Crew Controller

Do you want to influence the pulse of aviation – for real?

As a Crew Controller at SAS, you step straight into the heart of our daily operations. Working in our Operations Control Centre (OCC), your decisions make a visible difference every day—ensuring the right crew is in the right place at the right time across SAS Scandinavia, SAS Link, and SAS Connect.

If you thrive in a fast paced, time critical environment and enjoy solving complex operational challenges with a calm and structured approach, this could be the role for you.

Challenges You Will Work On

In this role, you will play a key part in safeguarding operational quality, punctuality, and cost efficiency by ensuring crew rosters remain legal, robust, and optimized. Your responsibilities include:

• Continuously optimizing planned crew resources with focus on safety, quality, punctuality, regularity, and cost efficiency.
• Developing and implementing solutions to short term operational disruptions, traffic disturbances, and ad hoc schedule changes.
• Minimizing the impact of irregularities on crew through effective crew tracking, system usage, and decision making.
• Safeguarding compliance with Operations Manuals, collective agreements, internal policies, and regulatory requirements.
• Monitoring KPIs, proactively identifying improvement areas, and supporting performance development.
• Securing crew qualifications and training execution for cabin and flight deck crew to avoid productivity loss and additional cost.
• Monitoring deviations from released schedules and coordinating recovery actions to reduce unmanned flights.

You will work closely with other OCC functions to ensure stable daily operations and effective disruption management.

The Team

You will be part of the Operations Control Center (OCC) at SAS, collaborating closely with colleagues across Crew Management, Roster Maintenance, Crew Support, Training Planning, and Resource Planning. Together, the team ensures safe, punctual, and efficient operations in a dynamic and demanding environment.

To be successful we believe you have

• Minimum 3 years of experience from operational airline environments or similar complex, real time operational organizations.
• Experience in crew control, crew planning, operations control, or equivalent roles (highly desirable).
• Strong understanding of regulations, collective agreements, and internal policies related to flight operations and staffing.
• Strong IT proficiency and confidence working in operational systems (experience with CMS or similar tools is an advantage).
• Post secondary education in aviation, logistics, operations management, or equivalent relevant professional experience.
• Fluency in English and at least one Scandinavian language (Swedish, Norwegian, or Danish), written and spoken.

Personal attributes

• High integrity and strong sense of responsibility.
• Logical and analytical with confidence handling numerical data.
• Structured, process oriented, solution and result driven mindset.
• Ability to manage multiple parallel tasks in time critical, high-pressure situations.
• Decisive with strong prioritization skills under stress.
• Proactive, team oriented, and able to build trustful relationships with crew and stakeholders.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:

Benefits

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand‑up paddling with equipment available free of charge.
• Convenient Commute: Benefit from a non‑stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travellers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

The Recruitment Process

• Step 1: Video Interview – An initial conversation to get to know you, your background, and your motivation for applying.
• Step 2: Online Assessments – Candidates who move forward will complete a personality assessment and aptitude tests.
• Step 3: Face-to-Face Interview – A more in-depth discussion about your background, experience, and suitability for the role.
• Step 4: Site Visit and Final Interview – You will have the opportunity to visit the workplace, meet key stakeholders, and gain a better understanding of the role. This stage also includes a final interview.
• Step 5: Reference Checks – We will contact relevant references before making a final hiring decision.
• Step 6: Offer – If successful, we will present you with an employment offer and discuss the next steps.

• A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.
• This role is performed on a rotating shift schedule to support our 24/7 operation. The roster include weekdays, weekends and limited number of night shifts as well as public holidays
• Position: Fulltime (100%) starting with a 6-month probation period
• This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite.

If you have questions about this position, you are welcome to contact Cristin Rosengren, Manager Crew Control via email: [e-mail]. Please note that we are not able to handle any applications that are sent by email due to the GDPR regulations.