Conversation Architect for Clear Chat, Voice & AI

Nordic Investin Group Aktiebolag; Göteborgs kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Nordic Investin Group Aktiebolag is seeking a Conversation Designer to help create clear, inclusive conversational experiences across chat, voice, and AI-assisted services. You will connect dialogue design, content standards and intent modelling in a multidisciplinary team.

You will own practical direction, translate goals into dialogue strategy, establish standards for modelling, coordinate prototyping, and use evidence to improve evaluation and knowledge sharing across the team.

Qualifications

• Experience delivering clear conversational experiences for chat, voice and AI-assisted services.
• Strong working knowledge of dialogue design and content standards.
• Practical experience applying intent modelling and prototyping.
• Ability to assess risk, priorities and trade-offs involving evaluation.

Responsibilities

• Own the practical direction for clear conversational experiences for chat, voice and AI-assisted services.
• Translate goals and constraints into a clear approach for dialogue design and content standards.
• Establish useful standards, routines or artefacts around intent modelling.
• Coordinate stakeholders and dependencies affecting prototyping.
• Use evidence and measurable outcomes to improve evaluation.
• Strengthen knowledge sharing, decision quality and sustainable ownership across the team.

Skills

Dialogue design

Content standards

Intent modelling

Prototyping

Stakeholder communication

End-to-end ownership

Decision making

English professional

Job description

Nordic Investin Group Aktiebolag is seeking a Conversation Designer to help create clear, inclusive conversational experiences across chat, voice, and AI-assisted services. You will connect dialogue design, content standards and intent modelling in a multidisciplinary team.

You will own practical direction, translate goals into dialogue strategy, establish standards for modelling, coordinate prototyping, and use evidence to improve evaluation and knowledge sharing across the team.