Chief Digital Experience Officer

Worldline; Stockholms kommun; On-site; SEK 1,200,000 - 1,800,000; Full time

Job summary

Worldline is seeking a Head of Digital Experience to own the vision of the customer-facing digital journey across channels. You will lead and shape end-to-end journeys for global customer archetypes, aligning with the Digital Strategy and coordinating with product directors to drive cross-functional delivery.

You will build and lead a world-class team, manage the digital roadmap, and leverage data-driven insights to optimize performance, while ensuring adherence to regulatory and brand standards

Qualifications

• 6–10 years in digital leadership, UX, product management, or digital strategy.
• Exceptional project management, communication, and cross-functional leadership.
• Strong stakeholder management with senior-level relationships.
• Understanding of payments industry, regulations, and compliance.
• Experience with digital platforms, APIs, and modern tech stacks.
• Proven track record leading large teams (50+ FTE preferred).
• Experience managing multi-cultural, distributed teams across time zones.
• Fluency in English (business level); other European languages a plus.
• Track record of building high-performing product organisations.
• Ability to influence C-level executives and board members.

Responsibilities

• Lead strategic planning with oversight across missions and product teams.
• Lead team of product specialists managing customer archetypes globally.
• Design and deliver end-to-end journeys aligned with market expectations.
• Lead delivery model towards customer centric value creation.
• Manage Digital roadmap and dependencies.
• Utilise KPIs and user data to guide decisions, optimise performance.
• Ensure Worldline digital experience reflects latest market trends.
• Collaborate with senior leadership and agencies to reflect brand values.
• Drive innovation across product and tech teams in line with strategy.

Skills

Digital leadership

UX

Product management

Digital strategy

Stakeholder management

Cross-functional leadership

Budget management

P&L responsibility

Customer journey mapping

Data-driven decision making

English fluency

Tools

APIs

Modern tech stack

Job description

Worldline is seeking a Head of Digital Experience to own the vision of the customer-facing digital journey across channels. You will lead and shape end-to-end journeys for global customer archetypes, aligning with the Digital Strategy and coordinating with product directors to drive cross-functional delivery.

You will build and lead a world-class team, manage the digital roadmap, and leverage data-driven insights to optimize performance, while ensuring adherence to regulatory and brand standards