Card Disputes Specialist – Nordic Arbitration

Nordiska; Stockholms kommun; On-site; SEK 480,000 - 650,000; Full time

Job summary

Nordiska in Sweden seeks a Dispute Specialist to ensure accurate handling of card disputes across card products and partner brands in the Nordics. You will own cases from initial assessment through investigation, follow-up and closure, applying card scheme rules to resolve complex issues.

You will work closely with Customer Services, Backoffice and external partners, act as the reference point for dispute matters, escalate when needed, and help shape a robust dispute function that supports

Qualifications

• Hands-on experience managing card disputes and chargebacks within a bank, card issuer, payment provider or processor.
• Strong working knowledge of card scheme dispute rules, evidence requirements, time limits and the chargeback lifecycle.
• Experience independently assessing complex cases, evaluating merchant responses and handling or coordinating escalations.
• Experience developing procedures, supporting quality assurance and coaching colleagues in dispute handling.
• Professional proficiency in Swedish and English, both written and spoken. Norwegian or Danish is an advantage.

Responsibilities

• Manage card disputes and chargebacks involving unauthorised transactions, processing errors, goods, services and refunds.
• Assess evidence, eligibility and dispute grounds, prepare submissions, evaluate merchant responses and manage subsequent stages within agreed mandates.
• Drive cases forward, meeting card scheme deadlines and internal service standards, documenting decisions and communicating evidence requirements, progress and outcomes.
• Coordinate partner escalations, including pre-arbitration and arbitration, and monitor deadlines.
• Ensure dispute-related credits, reversals and account adjustments are processed and reconciled according to procedures.
• Maintain procedures, controls and guidance, translating card scheme changes into updated ways of working.
• Train and support Customer Services and Backoffice colleagues, review case quality and strengthen dispute knowledge.

Skills

Dispute management

Card disputes

Chargebacks

Card scheme rules

Evidence handling

Swedish & English

Arbitration knowledge

Job description

Nordiska in Sweden seeks a Dispute Specialist to ensure accurate handling of card disputes across card products and partner brands in the Nordics. You will own cases from initial assessment through investigation, follow-up and closure, applying card scheme rules to resolve complex issues.

You will work closely with Customer Services, Backoffice and external partners, act as the reference point for dispute matters, escalate when needed, and help shape a robust dispute function that supports