Nordic Payments Dispute Specialist (Hybrid)

Tieto; Solna kommun; Hybrid; SEK 420,000 - 560,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Modern offices

Competitive compensation and benefits

Diversity and inclusive culture

Job summary

Tieto Banktech is seeking a Dispute Specialist to join the Nordic Operations team. The role focuses on payment card disputes, chargebacks, and investigations within a dynamic, international environment.

You will collaborate with teams across the Nordics and contribute to process improvements. Key responsibilities include handling claims, reviewing documentation, ensuring regulatory compliance, and maintaining high-quality output while meeting targets.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills (written and verbal).
• Ability to prioritize tasks and meet deadlines.
• Comfortable working in an international environment.
• Good written and spoken English.

Responsibilities

• Investigate and process customer claims and disputes.
• Review transactions, supporting documentation, and case-related information.
• Ensure compliance with regulations, card scheme requirements, client procedures, and internal guidelines.
• Communicate with internal and external stakeholders as required.
• Deliver high-quality work while meeting SLAs and targets.
• Contribute to process improvements and operational initiatives.
• Collaborate with colleagues across multiple Nordic markets.
• Share knowledge and foster a positive team environment.

Skills

Analytical skills

Attention to detail

Independent working

Communication skills

Prioritization

International environment

English proficiency

Job description

Tieto Banktech is seeking a Dispute Specialist to join the Nordic Operations team. The role focuses on payment card disputes, chargebacks, and investigations within a dynamic, international environment.

You will collaborate with teams across the Nordics and contribute to process improvements. Key responsibilities include handling claims, reviewing documentation, ensuring regulatory compliance, and maintaining high-quality output while meeting targets.