Business Expert (Planning)

H&M; Stockholms kommun; Hybrid; SEK 700,000 - 860,000; Full time

Job summary

H&M in Stockholm is seeking a Business Expert Planning to shape planning across Stores and OMNI. You will define, communicate and mature planning principles, processes and ways of working, ensuring adoption across the organization.

You will collaborate with Retail Operations, Workforce Management, OMNI stakeholders, Business Tech and Market Controllers to keep the planning framework relevant, efficient and aligned with business needs.

Qualifications

• At least 3 years of experience within planning, workforce planning, business controlling or OMNI planning.
• Strong understanding of Store operations and how sales, pieces and visitor plans impact workload and capacity.
• Experience with structured planning processes and planning tools.
• Strong business process understanding and ability to translate needs into practical solutions.
• Experience creating process documentation, training materials and end-user guidance.
• Strong analytical skills to transform data into actionable insights.
• Experience working cross-functionally within a complex organization.

Responsibilities

• Act as Business Expert for planning processes within Store and OMNI operations.
• Own and continuously improve planning methodologies and processes.
• Translate sales, pieces and visitor plans into workload and capacity perspectives.
• Support consistent use of planning tools and processes across markets.
• Collect and document business requirements and improvement opportunities.
• Create process documentation, training materials and user guidance; drive onboarding and knowledge sharing.
• Bridge between business stakeholders, controllers and Business Tech teams to support communication and adoption.

Skills

Planning experience

Workforce planning

Cross-functional collab

Analytical skills

Process documentation

End-user guidance

Stakeholder comms

Tools

Planning tools

Job description

Are you interested in shaping how planning works across channels and ensuring that planning processes and tools truly support the business in an OMNI context?

We're looking for a Business Expert in Planning to join the Synapps Planning team within Central Controlling.

WHAT YOU'LL DO

As Business Expert Planning, you will play a key role in strengthening and developing planning processes across Stores and OMNI. You will ensure that planning principles, processes and ways of working are clearly defined, understood and adopted across the organisation.

Working closely with Retail Operations, Workforce Management, OMNI stakeholders, Business Tech teams and Market Controllers, you will help ensure our planning framework remains relevant, efficient and aligned with business needs.

Some of your main responsibilities include:

• Acting as Business Expert for planning processes within Store and OMNI operations
• Owning and continuously improving planning methodologies, business processes and ways of working
• Translating sales, pieces and visitor plans into workload and capacity perspectives
• Supporting consistent and correct use of planning tools and processes across markets
• Collecting and documenting business requirements and improvement opportunities
• Creating clear process documentation, training materials and user guidance, and driving education, onboarding and knowledge sharing
• Acting as a bridge between business stakeholders, controllers and Business Tech teams to support communication, adoption and continuous improvement

WHO YOU ARE

We are looking for a person with...

• At least 3 years of experience within planning, workforce planning, business controlling or OMNI planning
• Strong understanding of Store operations and how sales, pieces and visitor plans impact workload and operational capacity
• Experience working with structured planning processes and planning tools
• Strong business process understanding and ability to translate business needs into practical solutions
• Experience creating process documentation, training materials and end-user guidance
• Strong analytical skills with the ability to transform data into actionable business insights
• Experience working cross-functionally within a complex organization

And a person who is...

• Passionate about improving processes and driving planning excellence
• Structured, organized and quality-driven
• Curious, proactive and solution-oriented
• Comfortable challenging existing ways of working and proposing improvements
• A strong communicator who can explain complex concepts in a simple way
• Confident working with multiple stakeholders across functions and markets
• Able to work independently while actively contributing to team goals

ADDITIONAL INFORMATION

This is a permanent position based in our Head Office in Stockholm with the possibility to work remotely. This role reports directly to Maria Hansson, Controlling Manager Financial Services & Governance. Interviews will be conducted on a rolling basis.

JOIN US

If you're motivated by improving ways of working, influencing planning excellence and driving continuous improvement across markets, this role offers a unique opportunity to make a lasting impact on how planning is performed across H&M Group.

Our uniqueness comes from a combination of many things — our inclusive and collaborative culture, our strong values and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

We are committed to a recruitment process that is fair, equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.