BMC Helix Engineer: ITSM, AIOps & CMDB – Nordics

Accenture Nordics; Stockholms kommun; On-site; SEK 986,000 - 1,425,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health insurance

Employee stock purchase programme

Four weeks paid leave in first summer

Flexible working

Mental health support

Job summary

Accenture Nordics is seeking engineers with strong BMC Helix experience to design, implement and operate complex IT environments in the Nordics. The role focuses on ITSM, CMDB and AIOps, with opportunities to extend into automation, AI-enabled operations and platform engineering across large enterprises.

You will work closely with clients to build, improve and run Helix solutions, handle integrations, and ensure data quality and reliability in multi-tenant environments.

Qualifications

• 3+ years of IT operations or ITSM experience.
• Hands-on BMC Helix or Remedy in an enterprise setting.
• Strong knowledge in at least one module: ITSM, Operations, AIOps, Discovery, CMDB or HelixGPT.
• Good understanding of APIs and data flow between systems.

Responsibilities

• Build, improve and run BMC Helix solutions in complex enterprise environments.
• Collaborate with client teams and handle client-facing work.
• Operations & AIOps: event management, monitoring, anomaly detection and RCA using BMC Helix Operations Management.
• Platform engineering: upgrades, migrations, troubleshooting, performance optimization.
• CMDB & Discovery: discovery, service mapping, data quality and integrations.
• ITSM: configure and improve incidents, problems, changes and knowledge management.
• Integrations & automation: connect Helix with ServiceNow, cloud platforms and observability tools; automate workflows.
• Operational insight: dashboards and analytics to improve reliability and efficiency.

Skills

BMC Helix experience

IT operations experience

APIs & integrations

English proficiency

Independent problem solving

Client collaboration

Tools

Dynatrace

Splunk

Grafana

Elastic

AppDynamics

ServiceNow

Python

PowerShell

Shell

Kubernetes

Job description

Accenture Nordics is seeking engineers with strong BMC Helix experience to design, implement and operate complex IT environments in the Nordics. The role focuses on ITSM, CMDB and AIOps, with opportunities to extend into automation, AI-enabled operations and platform engineering across large enterprises.

You will work closely with clients to build, improve and run Helix solutions, handle integrations, and ensure data quality and reliability in multi-tenant environments.