BMC Helix Engineer / Specialist

Accenture Nordics; Stockholms kommun; On-site; SEK 986,000 - 1,425,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health insurance

Employee stock purchase programme

Four weeks paid leave in first summer

Flexible working

Mental health support

Job summary

Accenture Nordics is seeking engineers with strong BMC Helix experience to design, implement and operate complex IT environments in the Nordics. The role focuses on ITSM, CMDB and AIOps, with opportunities to extend into automation, AI-enabled operations and platform engineering across large enterprises.

You will work closely with clients to build, improve and run Helix solutions, handle integrations, and ensure data quality and reliability in multi-tenant environments.

Qualifications

• 3+ years of IT operations or ITSM experience.
• Hands-on BMC Helix or Remedy in an enterprise setting.
• Strong knowledge in at least one module: ITSM, Operations, AIOps, Discovery, CMDB or HelixGPT.
• Good understanding of APIs and data flow between systems.

Responsibilities

• Build, improve and run BMC Helix solutions in complex enterprise environments.
• Collaborate with client teams and handle client-facing work.
• Operations & AIOps: event management, monitoring, anomaly detection and RCA using BMC Helix Operations Management.
• Platform engineering: upgrades, migrations, troubleshooting, performance optimization.
• CMDB & Discovery: discovery, service mapping, data quality and integrations.
• ITSM: configure and improve incidents, problems, changes and knowledge management.
• Integrations & automation: connect Helix with ServiceNow, cloud platforms and observability tools; automate workflows.
• Operational insight: dashboards and analytics to improve reliability and efficiency.

Skills

BMC Helix experience

IT operations experience

APIs & integrations

English proficiency

Independent problem solving

Client collaboration

Tools

Dynatrace

Splunk

Grafana

Elastic

AppDynamics

ServiceNow

Python

PowerShell

Shell

Kubernetes

Job description

Do you know BMC Helix or Remedy inside out, whether that is ITSM, CMDB & Discovery, or Operations Management? Or have you built deep expertise in one part of the platform and want to broaden from there?

We are growing our BMC Helix capability in the Nordics and looking for engineers who want to work with large, complex IT environments while developing their expertise in modern IT operations, observability, automation and AI.

What you will work on

You will help clients build, improve and run BMC Helix solutions in complex enterprise environments, working directly with client teams. Depending on your experience and interests, your work could include:

• Operations & AIOps: event management, monitoring, alert correlation, anomaly detection and root cause analysis with BMC Helix Operations Management
• Platform engineering: upgrades, migrations, troubleshooting and performance optimisation of enterprise BMC Helix environments
• CMDB & Discovery: Discovery, Service Mapping, data quality and integrations that keep the CMDB useful and trustworthy
• ITSM: configuring and improving incident, problem, change, request and knowledge management
• Integrations & automation: connecting Helix with ServiceNow, cloud platforms, observability tools and other enterprise systems, and automating operational workflows
• Operational insight: dashboards, analytics and automation that improve reliability and make operations more efficient

What We Are Looking For

We would particularly like to hear from you if you have:

• 3+ years of experience in IT operations, ITSM, observability or enterprise platform engineering
• Hands-on BMC Helix or BMC Remedy experience in an enterprise environment
• Strong expertise in at least one BMC area, such as ITSM, Operations Management, AIOps, Discovery, CMDB or HelixGPT. You do not need to know every module.
• A good understanding of APIs, integrations and how data flows between systems
• The confidence to solve technical problems independently while working closely with clients and colleagues
• Good working English
• You do not need to tick every box below. Depending on the work you take on, experience in any of these areas can be useful:
• Dynatrace, Splunk, Grafana, Elastic, AppDynamics or other observability platforms
• HelixGPT, Generative AI or AI-enabled IT operations
• ServiceNow or other enterprise ITSM platforms
• Python, PowerShell, Shell or other automation and scripting
• Linux/Unix, Windows, cloud infrastructure or virtualisation
• Kubernetes, containers or cloud-native environments
• Telecommunications or other large-scale enterprise environments

What You Will Get In Return

Grow your BMC expertise. Whether you want to go deeper into Helix, broaden into observability and automation, or grow towards architecture and technical leadership, you will have opportunities to shape where you develop next. You will have access to Accenture learning, training and certification opportunities across BMC Helix and the technologies around it.

Work beyond one technology. BMC is at the centre of this role, but it does not have to define the rest of your career. You will work alongside specialists in infrastructure, cloud, cybersecurity and operations, with Accenture's global BMC community to draw on. You will have opportunities to build skills in observability, automation and other adjacent technologies.

Work on business-critical environments. You will work with large enterprise platforms and mission-critical services where reliability, automation and operational efficiency genuinely matter.

Help shape what comes next. You will have the opportunity not only to deliver solutions, but also to help shape how our BMC work develops in the Nordics.

Benefits that support you. Competitive salary and bonus, health insurance, and an employee stock purchase programme. You will get four weeks of paid leave in your first summer with us, so you do not have to wait to earn proper time off. Flexible working, support for combining work and family life, and active support for mental health help you keep a good balance.

Practicalities

The position is based in Stockholm, Malmö or Gothenburg in Sweden, or Helsinki in Finland, and English is our working language.

The role involves client work that requires security clearance, which we handle as part of the hiring and staffing processes. To be eligible, you need to have lived in Sweden or Finland, depending on the position location, for at least three years, and have the right to work in the relevant country.