Backoffice Team Lead - Cards & Payments

Nordiska; Stockholms kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

Nordiska is seeking a confident and engaging Team Lead Backoffice to lead a team focused on quality, operational excellence and collaboration.

You will oversee day-to-day operations, handle card-related cases and transactions, and work closely with internal stakeholders and external partners to drive improvements across the card issuing, credit cards and payments landscape. This role combines hands-on leadership with people management and strategic contributions within the Backoffice function.

Qualifications

• Previous experience from a team lead role.
• Strong coaching and people development skills.
• Structured and organized way of working with excellent prioritization.
• Strong analytical skills and experience driving process improvements.
• Solution-oriented mindset and decision-making confidence.
• Excellent collaboration and stakeholder management skills.
• Strong communication in Swedish and English (written and spoken).
• High level of accuracy while maintaining a holistic perspective.

Responsibilities

• Lead, coach and develop the Backoffice team through regular feedback, one-to-one meetings and team meetings.
• Perform administrative backoffice tasks and manage card-related cases and transactions.
• Act as the primary point of contact for internal stakeholders and external partners within the card and payments ecosystem.
• Ensure accurate documentation and compliance with applicable regulations related to card issuing, credit cards and payments.
• Drive process improvements by identifying opportunities to increase efficiency and enhance the customer and partner experience.
• Manage escalated operational issues, support complex case resolution and contribute to building a high-performing and engaged team.

Skills

Team leading

Coaching

Structured work style

Analytical skills

Process improvement

Stakeholder management

Bilingual Swedish English

Attention to detail

Job description

Nordiska is seeking a confident and engaging Team Lead Backoffice to lead a team focused on quality, operational excellence and collaboration.

You will oversee day-to-day operations, handle card-related cases and transactions, and work closely with internal stakeholders and external partners to drive improvements across the card issuing, credit cards and payments landscape. This role combines hands-on leadership with people management and strategic contributions within the Backoffice function.