Team Lead Backoffice

Nordiska; Stockholms kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

Nordiska is seeking a confident and engaging Team Lead Backoffice to lead a team focused on quality, operational excellence and collaboration.

You will oversee day-to-day operations, handle card-related cases and transactions, and work closely with internal stakeholders and external partners to drive improvements across the card issuing, credit cards and payments landscape. This role combines hands-on leadership with people management and strategic contributions within the Backoffice function.

Qualifications

• Previous experience from a team lead role.
• Strong coaching and people development skills.
• Structured and organized way of working with excellent prioritization.
• Strong analytical skills and experience driving process improvements.
• Solution-oriented mindset and decision-making confidence.
• Excellent collaboration and stakeholder management skills.
• Strong communication in Swedish and English (written and spoken).
• High level of accuracy while maintaining a holistic perspective.

Responsibilities

• Lead, coach and develop the Backoffice team through regular feedback, one-to-one meetings and team meetings.
• Perform administrative backoffice tasks and manage card-related cases and transactions.
• Act as the primary point of contact for internal stakeholders and external partners within the card and payments ecosystem.
• Ensure accurate documentation and compliance with applicable regulations related to card issuing, credit cards and payments.
• Drive process improvements by identifying opportunities to increase efficiency and enhance the customer and partner experience.
• Manage escalated operational issues, support complex case resolution and contribute to building a high-performing and engaged team.

Skills

Team leading

Coaching

Structured work style

Analytical skills

Process improvement

Stakeholder management

Bilingual Swedish English

Attention to detail

Job description

Bank at core, innovation at heart

Nordiska is a bank offering a complete range of financial services, allowing us to tailor solutions to each customer while simultaneously enabling them to gain access to advanced financial technology. Part of our offering is our Embedded platform, enabling enterprise partners across Europe to seamlessly integrate financial services, including saving, lending and payments, into innovative product offerings. Additionally, we provide corporate and real estate financing, as well as sustainable savings with a government-backed deposit guarantee.

To meet future demands, we continuously scale our modern technology platform, expand partner integrations, and accelerate product innovation to help shape the future of financial services.

Working at Nordiska

Since our founding, we have been committed to driving innovation and creating meaningful impact. We work towards an ambitious vision and goals, backed up by our history of successfully delivering high-quality results and sustainable growth.

Historically and going forward, the people working at Nordiska are what enables our success. We balance our professional environment with an entrepreneurial mindset, always acting with honesty and responsibility, to build long-term trust among customers, partners and employees.

About the Role

As Team Lead Backoffice, you will lead and develop a team with a strong focus on quality, operational excellence and collaboration. You will be responsible for the day-to-day operations, ensuring the team achieves its goals and KPIs while continuously improving processes and ways of working.

The role combines hands-on operational responsibility with people leadership. You will coach and support your team through regular one-to-one meetings and team sessions, manage escalated cases and work closely with internal stakeholders and external partners to drive improvements across the business. You will also contribute to strategic initiatives aimed at strengthening and developing the Backoffice function.

In the role, you will

• Lead, coach and develop the Backoffice team through regular feedback, one-to-one meetings and team meetings.
• Perform administrative backoffice tasks and manage card-related cases and transactions.
• Act as the primary point of contact for internal stakeholders and external partners within the card and payments ecosystem.
• Ensure accurate documentation and compliance with applicable regulations related to card issuing, credit cards and payments.
• Drive process improvements by identifying opportunities to increase efficiency and enhance the customer and partner experience.
• Manage escalated operational issues, support complex case resolution and contribute to building a high-performing and engaged team.

Your Professional Profile

We are looking for a confident and engaging leader who enjoys developing people and creating a collaborative, high-performing team. You are structured, solution-oriented, and thrive in an operational environment where quality, efficiency and continuous improvement are key.

You communicate clearly, build strong relationships across the organization and are comfortable balancing attention to detail with a broader business perspective.

We believe that you have:

• Previous experience from a team lead role.
• Strong coaching and people development skills with the ability to motivate and engage others.
• A structured and organized way of working, with excellent prioritization skills.
• Strong analytical skills and experience driving process improvements.
• A solution-oriented mindset and confidence in making decisions.
• Excellent collaboration and stakeholder management skills.
• Strong communication skills in both Swedish and English, written and spoken.
• A high level of accuracy and attention to detail while maintaining a holistic perspective.

It is meritorious if you have

• Experience working with card issuing, card operations, or payment services.
• Knowledge of card schemes such as Visa and Mastercard, or related areas such as fraud prevention or AML.
• Experience within banking, credit operations, payments, or embedded finance.
• Knowledge of Norwegian and/or Danish, as the role includes collaboration across the Nordic markets.

Application

If you’re looking to join a growth-driven environment that pairs innovation with profitability and reliability, welcome to Nordiska. We look forward to receiving your application.

We review and interview continuously, with background checks as part of the final stage of our process. For questions about the role and or more information, you are warmly welcome to contact Lydia Cezar at [e-mail].