Azure Technical Support Engineer / TAM

Empathy Talent; Göteborgs kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Job summary

Empathy Talent is seeking an Azure Technical Account Manager / Technical Support Engineer for a leading automotive enterprise in Gothenburg, Sweden. This hybrid contract role combines remote cloud work with regular onsite presence, on a 12-month initial term with potential extension.

You will be the regional expert for Azure support, troubleshooting, and cloud architecture guidance, developing long-term relationships and driving best practices across the client’s environments.

Qualifications

• Hands-on experience in supporting and optimizing core Microsoft Azure cloud technologies.
• Strong troubleshooting capabilities with analytical approach to complex environments.
• Excellent customer-facing communication skills in English for diverse teams.
• Microsoft certifications such as AZ-900 or AZ-104 are desirable.

Responsibilities

• Deliver proactive Azure support and rapid incident resolution across core services.
• Provide strategic cloud advisory on architecture, performance, and operations.
• Foster strong relationships with regional engineering teams to address environment issues.
• Bridge technical and business communications by translating cloud concepts into actionable guidance.

Skills

Azure expertise

Troubleshooting

English communication

Azure certifications

Enterprise awareness

Tools

Azure Portal

Azure Monitor

Job description

Empathy Talent is working with one of their top Partners to help bring on board an Azure Technical Account Manager / Technical Support Engineer to a top Enterprise within the automotive sector. This role offers an incredible opportunity to act as a trusted technical advisor, overseeing Azure support, troubleshooting, and cloud architecture consultation for their regional team in Gothenburg, Sweden.

The Role

Our client is seeking an experienced cloud support professional to become a trusted technical partner to their regional engineering team. You will be the primary expert for daily Azure support, troubleshooting, and cloud architecture consultation — helping the enterprise optimize their environments while establishing long-term technical relationships. This role offers the perfect blend of technical hands-on challenge and relationship-driven consultation.

Position & Logistics Setup

This is a Contract position based in Gothenburg, Sweden operating on a Hybrid basis, 95% remote but still requiring regular onsite presence with 4 half-days per month. This equates to one 1/2 day per week onsite and the rest remote. The initial contract term is 12 Months with potential to extend. Service is expected during standard local business hours.

Key Responsibilities

• Technical Support & Troubleshooting: Deliver proactive, day-to-day technical assistance and rapid incident resolution across core Microsoft Azure services.
• Strategic Cloud Advisory: Act as a trusted technical advisor, offering best-practice guidance on cloud architecture, system performance, and ongoing operational improvements.
• Relationship Management: Foster strong collaborative relationships with the regional engineering teams to anticipate and mitigate environment issues.
• Technical Translation: Bridge technical and business communications by translating complex cloud infrastructure concepts into clear, actionable guidance.

Required Experience & Skills

• Azure Technical Expertise: Demonstrable, hands-on experience supporting and optimizing core Microsoft Azure cloud technologies.
• Structured Problem Solving: Strong troubleshooting capabilities with a disciplined and analytical approach to solving complex environmental issues.
• Stakeholder Communication: Outstanding customer-facing communication skills in English, with the ability to confidently present technical solutions to diverse teams.
• Cloud Certifications: Microsoft certifications such as AZ-900 (Azure Fundamentals) or AZ-104 (Azure Administrator) are highly desirable.
• Enterprise Infrastructure: Prior background in a Technical Account Manager (TAM) or specialized customer support capacity within global manufacturing or automotive enterprises.

Why Join This Project?

• High-Stakes Environment: Collaborate directly with an industry-leading global automotive brand utilizing modern cloud ecosystems.
• Strategic Impact: Experience significant autonomy to guide regional cloud operations and make a measurable impact on technical excellence.
• Professional Growth: Enhance your technical consulting and account management skills in a complex, multi-stakeholder enterprise setting.