Aviation Professional Services Lead

Jeppesen-Systems-Ab; Göteborgs kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Jeppesen ForeFlight is seeking a Manager of Professional Services to lead a delivery team in Gothenburg, Sweden, overseeing 5-10 implementation specialists and consultants who configure and deliver airline operations and planning solutions.

In this first-line leadership role, you will grow the team, manage delivery commitments, maintain high-quality service, and collaborate with Product and Engineering while traveling within Europe as needed.

Qualifications

• Experience building, leading, and mentoring software delivery, implementation, or consulting teams within enterprise software.
• Strong people leadership skills, with a track record of developing individuals and building high-performing, customer-focused teams.
• Proven ability to manage delivery commitments, competing priorities, and risk across simultaneous customer engagements.
• Strong communication skills, with fluency in written and spoken English.
• MSc, BSc, or equivalent relevant professional experience.
• Ability to travel internationally on an occasional basis.

Responsibilities

• Provide line management for 5-10 implementation specialists and consultants across 1-2 teams, with long-term potential to grow the team as the organization expands.
• Grow people and teams through coaching, mentoring, and regular feedback; own performance management, engagement, and career development for your reports.
• Serve as an active member of the EMEA leadership team, contributing to regional priorities, staffing decisions, and ways of working.
• Drive recruiting and onboarding to build and establish the team, in partnership with regional leadership and HR.
• Own delivery goals, quality, and the client relationship for a selection of implementation projects across the portfolio.
• Plan and prioritize the team's work, balancing project commitments, utilization targets, and sustainable workload.
• Act as the first escalation point for delivery issues, resolving risk early - with particular attention to cutovers and go-lives for real-time operational systems.
• Ensure implementation approaches reflect current product capabilities, real-world airline operational requirements, and Jeppesen ForeFlight delivery best practices.
• Build trusted relationships with customer stakeholders during key delivery milestones, business reviews, and escalations.
• Travel periodically to customer sites, mainly within Europe, Africa, and the Middle East.
• Champion the voice of the customer internally, surfacing feedback and delivery experience to Product and Engineering.
• Gather and drive continuous improvement across the organization, contributing to the department's strategic goals.
• Share lessons learned across teams and regions - go-live strategies, integration patterns, and delivery practices - to reduce variability and elevate the broader organization.

Skills

People leadership

Delivery leadership

Communication skills

Travel readiness

Education

MSc/BSc or equivalent

Job description

Jeppesen ForeFlight is seeking a Manager of Professional Services to lead a delivery team in Gothenburg, Sweden, overseeing 5-10 implementation specialists and consultants who configure and deliver airline operations and planning solutions.

In this first-line leadership role, you will grow the team, manage delivery commitments, maintain high-quality service, and collaborate with Product and Engineering while traveling within Europe as needed.