Assistant Store Manager

JD Sports Fashion Finland Oy; Solna kommun; On-site; SEK 320,000 - 450,000; Full time

Benefits offered by this job

Holiday Allowance

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Personal development opportunities

Job summary

A leading sports retail company is seeking an Assistant Manager in Solna, Sweden. This role involves assisting the Store Manager with day-to-day operations, training staff, and ensuring excellent customer service. Candidates should have retail management experience and strong leadership skills. The company offers benefits such as holiday allowance, a bonus scheme, and personal development opportunities. Join a dynamic team that is passionate about streetwear and customer experience.

Qualifications

• Minimum 2 years of retail management experience required.
• Proven track record of leading and motivating teams.
• Strong communication skills are essential.
• Strong verbal and written communication skills
• IT skills – Outlook, Word and Excel

Responsibilities

• Assist Store Manager with daily operations.
• Train team members and promote career progression.
• Manage customer's experience and handle complaints.
• Ensure store meets sales targets and KPIs.
• Maintain visual merchandising standards.
• Motivate and train the team to provide courteous and responsible customer service
• Deal with customer complaints promptly and according to policy
• Support customers to return as a result of courteous and competent service
• Attract, engage and motivate customers through visual merchandising and pricing accuracy
• Keep stock on display clean and presentable and ensure POS is correctly displayed

Skills

Retail Management experience

Experience in leading and motivating a team

Excellent Time Management skills

Strong verbal and written communication skills

IT skills - Microsoft Outlook, Word and Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you our new Assistant Manager?

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues?

If yes, keep reading as we are looking for a new Assistant Manager in Mall of Scandianavia.

Role Overview

In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved.

Key duties/ responsibilities

Employees

• Train and make career plans together with the store manager for internal employees and promote progression within the group.
• Assist with store recruitment, new starter inductions, and staff training.

Sales

• Ensure and analyze the store's dashboard to achieve targets and KPI and, where possible, exceed them.
• Supervisory help is always available on the sales floor, selling personally where necessary.
• The staffing structure in the branch allows adequate floor coverage at all times taking into account normal peaks and troughs in the sales pattern.

Customer Service

• Motivate and train the team to ensure that customers are given courteous, considerate and responsible advice.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly, courteously and objectively.
• Support the Team in making the customers encouraged to return as a result of courteous and competent service.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
• Keep stock on display clean and presentable at all times.

Skills/Experience/Knowledge Needed

• Retail Management experience.
• Experience in leading and motivating a team.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.

We know our employees put a great effort into making JD Sports the success it is today and in turn, we offer them some amazing benefits:

Benefits

• Holiday Allowance.
• Discretionary Bonus Scheme.
• Staff Discount on JD Group and other brands within the organisation.
• Pension Scheme.
• Personal development opportunities to learn and develop at work.