Floor Manager

JD Sports Fashion Sweden AB; Stockholms kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Staff Discount On JD Group and other brands

Pension Scheme

Personal development opportunities

Job summary

A leading sports retailer in Stockholm is looking for a Floor Manager to lead the in-store team, enhance customer service, and drive sales. The ideal candidate should have supervisory experience in retail, possess strong time management and communication skills, and be proficient with IT tools. This position offers opportunities for personal development and benefits such as staff discounts and a pension scheme.

Qualifications

• Experience in a retail supervisory role is advantageous.
• Strong time management and communication abilities are essential.

Responsibilities

• Lead the floor team and be the first point of contact for personnel matters.
• Provide excellent customer service and resolve complaints effectively.
• Achieve and exceed sales targets while motivating staff.

Skills

Retail Supervisor experience

Excellent Time Management skills

Strong verbal and written communication skills

IT skills- Microsoft Outlook, Word and Excel

Job description

Are you our new Team member?

Are you crazy about streetfashion and sneakers like us? Would you like to join a passionate team that always strive to offer the best customer service and the latest street fashion?

JD Sports Fashion is now looking for a Floor Manager to join our team in Gallerian in Stockholm city.

Role Overview

As part of the in-store team you will provide visual support to the store, engaging our customers by creative productplacement and utilizing the latest fashion trends. You will be leading the entire team on the floor, be first point of contact in personnel matters and motivating and supporting all your team members. You will create window and in store displays whilst maximizing storeprofitability through enticing visual concepts.

Customer Service

• Provide customers with excellent levels of Customer service.
• Support and deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales team is in line with company guidelines.
• Have an understanding of the Customer Service measuring program.

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Support and motivate staff service levels in order to maximize store sales.
• Utilize in store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training and Development

• Encourage, Develop and motivate personal progression throughout your store
• Provide assistance with the induction and training of new joiners.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills, experience & knowledge needed

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.