Area Manager (dark stores)

Delivery Hero; Stockholms kommun; On-site; SEK 45,000 - 65,000; Full time

Job summary

Delivery Hero is seeking a dynamic operations leader to oversee end-to-end store operations in Stockholms kommun, Sweden. The role includes inventory management, performance monitoring, and training staff. You will collaborate with various teams to ensure operational excellence and support store managers in executing strategies.

The ideal candidate will demonstrate strong problem-solving skills, competence in Microsoft Office, and the ability to drive continuous improvement. Join us to enhance operational efficiency and deliver outstanding service.

Qualifications

• Problem solving and escalating property management issues.
• Fully competent on Microsoft Office and other store staff tools.
• Support with training and developmental programs for staff.

Responsibilities

• Monitor inventory management processes and policies.
• Support store managers with day-to-day execution.
• Conduct regular store visits and audits to ensure compliance.

Job description

Job Description

• Reporting into the leader of Store Operations with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).

Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out). Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).

Tracking order fulfillment, KPI, staff availability based on operational demands at all times.

Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as and when required.

Drive high-performing teams through collaboration, accountability, continuous improvement, and operational excellence.

Act as a key support for store managers to enable strong day-to-day execution.

Qualifications

Problem solving or escalating property management issues with necessary stakeholders.

Expense Control: Support and advise on potential ways to reduce expenses without jeopardising operational efficiency.

Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives. Monitor on ground issues and escape any major performance issues to department manager with proposed solution and action plan.

Support with improving the financial and operational performance of the operation.

Fully competent on Microsoft office and other store staff tools.

Execute action plans prepared by the department manager to address weak areas in need of improvement.

Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots.

Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores.

Monitoring product range availability according to selected store product range and report/liase with commercial team.

Conduct regular store visits, shop floor audits and ensure all stores are compliant legally and following the company SOPs.

Support with ongoing development and special requests with other internal departments (i.e. Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR…)

Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection.