AI-Enabled Warranty Analytics Specialist

Volvo Group; Göteborgs kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Volvo Group is seeking a Business Analyst to shape AI-enabled warranty processes and translate strategic needs into scalable, value-driven solutions. You will interface with Warranty Operations, Sales Areas, end users, IT, and product teams to drive measurable outcomes, adoption, and continuous improvement.

The role emphasizes cross-functional collaboration, data analytics, and strong English communication in a global environment, with opportunities to influence warranty strategy across markets.

Qualifications

• Proven experience in business analysis, process development, requirements management, or business-led digital transformation.
• Good understanding of AI, machine learning, or advanced analytics and their application to business value.
• Strong capability in data analysis and performance measurement, with advanced Excel skills. Knowledge of Power BI and SQL is a plus
• Ability to turn analysis into clear recommendations and materials for executive management
• Experience in driving change management, user adoption, or business readiness initiatives.
• Knowledge of warranty, aftermarket, or service operations is an advantage.
• Experience working cross-functional with business, IT, and international stakeholders.
• Excellent written and spoken English.

Responsibilities

• Evaluate warranty process adoption, compliance, performance, and recommend targeted improvements.
• Conduct workflow mapping to identify pain points, improvement opportunities, and future-state processes.
• Translate business needs into prioritized AI and analytics use cases, requirements, and acceptance criteria.
• Build business cases and define key performance indicators to track value realization.
• Partner with business and technology teams to test, implement, and continuously improve solutions.
• Drive change through clear communication, stakeholder engagement, training, business readiness, and follow-up.
• Support implementation planning and adoption roadmaps across different user groups and markets.
• Promote responsible AI through transparency, high-quality data, human oversight, and consistent decision-making.

Skills

Business analysis

Data analysis

AI awareness

Executive communication

Change management

Cross-functional collaboration

English proficiency

Tools

Power BI

SQL

Excel

Job description

Volvo Group is seeking a Business Analyst to shape AI-enabled warranty processes and translate strategic needs into scalable, value-driven solutions. You will interface with Warranty Operations, Sales Areas, end users, IT, and product teams to drive measurable outcomes, adoption, and continuous improvement.

The role emphasizes cross-functional collaboration, data analytics, and strong English communication in a global environment, with opportunities to influence warranty strategy across markets.