AI-Driven Warranty Operations Analyst

Volvo Trucks; Göteborgs kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Volvo Trucks is seeking a Business Analyst to shape AI-enabled warranty processes and translate strategic needs into scalable, value-driven requirements. You will interface between Warranty Operations, Sales Areas, end users, IT, and product teams to deliver measurable outcomes and drive adoption across markets.

Candidates should bring strong business analysis experience, familiarity with AI/analytics, and proven data analysis skills, with Excel, Power BI, and SQL valued.

Qualifications

• Proven experience in business analysis, process development, requirements management, or business-led digital transformation.
• Good understanding of AI, machine learning, or advanced analytics and their application to business value.
• Strong capability in data analysis and performance measurement, with advanced Excel skills. Knowledge of Power BI and SQL is a plus
• Ability to turn analysis into clear recommendations and materials for executive management
• Experience in driving change management, user adoption, or business readiness initiatives.
• Knowledge of warranty, aftermarket, or service operations is an advantage.
• Experience working cross-functionally with business, IT, and international stakeholders.
• Excellent written and spoken English.

Responsibilities

• Evaluate warranty process adoption, compliance, performance, and recommend targeted improvements.
• Conduct workflow mapping to identify pain points, improvement opportunities, and future-state processes.
• Translate business needs into prioritized AI and analytics use cases, requirements, and acceptance criteria.
• Build business cases and define key performance indicators to track value realization.
• Partner with business and technology teams to test, implement, and continuously improve solutions.
• Drive change through clear communication, stakeholder engagement, training, business readiness, and follow-up.
• Support implementation planning and adoption roadmaps across different user groups and markets.
• Promote responsible AI through transparency, high-quality data, human oversight, and consistent decision-making.

Skills

Business analysis

AI analytics

Data analysis

Cross-functional collaboration

English proficiency

Tools

Power BI

SQL

Excel

Job description

Volvo Trucks is seeking a Business Analyst to shape AI-enabled warranty processes and translate strategic needs into scalable, value-driven requirements. You will interface between Warranty Operations, Sales Areas, end users, IT, and product teams to deliver measurable outcomes and drive adoption across markets.

Candidates should bring strong business analysis experience, familiarity with AI/analytics, and proven data analysis skills, with Excel, Power BI, and SQL valued.