Business Analyst AI

Volvo Group; Göteborgs kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Volvo Group is seeking a Business Analyst to shape AI-enabled warranty processes and translate strategic needs into scalable, value-driven solutions. You will interface with Warranty Operations, Sales Areas, end users, IT, and product teams to drive measurable outcomes, adoption, and continuous improvement.

The role emphasizes cross-functional collaboration, data analytics, and strong English communication in a global environment, with opportunities to influence warranty strategy across markets.

Qualifications

• Proven experience in business analysis, process development, requirements management, or business-led digital transformation.
• Good understanding of AI, machine learning, or advanced analytics and their application to business value.
• Strong capability in data analysis and performance measurement, with advanced Excel skills. Knowledge of Power BI and SQL is a plus
• Ability to turn analysis into clear recommendations and materials for executive management
• Experience in driving change management, user adoption, or business readiness initiatives.
• Knowledge of warranty, aftermarket, or service operations is an advantage.
• Experience working cross-functional with business, IT, and international stakeholders.
• Excellent written and spoken English.

Responsibilities

• Evaluate warranty process adoption, compliance, performance, and recommend targeted improvements.
• Conduct workflow mapping to identify pain points, improvement opportunities, and future-state processes.
• Translate business needs into prioritized AI and analytics use cases, requirements, and acceptance criteria.
• Build business cases and define key performance indicators to track value realization.
• Partner with business and technology teams to test, implement, and continuously improve solutions.
• Drive change through clear communication, stakeholder engagement, training, business readiness, and follow-up.
• Support implementation planning and adoption roadmaps across different user groups and markets.
• Promote responsible AI through transparency, high-quality data, human oversight, and consistent decision-making.

Skills

Business analysis

Data analysis

AI awareness

Executive communication

Change management

Cross-functional collaboration

English proficiency

Tools

Power BI

SQL

Excel

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Shape the future of global warranty operations through AI, data, and business analysis. We are seeking a Business Analyst to translate strategic business needs into scalable, value-driven solutions that improve the consistency, accuracy, and efficiency of warranty handling.

About the Role

In this high-impact role, you will lead the business analysis required to advance our AI-enabled warranty process. Acting as the key interface between Warranty Operations, Sales Areas, end users, IT, and product teams, you will convert insights into prioritized requirements, use cases, and measurable business outcomes while driving process adoption and continuous improvement.

Key Responsibilities

• Evaluate warranty process adoption, compliance, performance, and recommend targeted improvements.
• Conduct workflow mapping to identify pain points, improvement opportunities, and future-state processes.
• Translate business needs into prioritized AI and analytics use cases, requirements, and acceptance criteria.
• Build business cases and define key performance indicators to track value realization.
• Partner with business and technology teams to test, implement, and continuously improve solutions.
• Drive change through clear communication, stakeholder engagement, training, business readiness, and follow-up.
• Support implementation planning and adoption roadmaps across different user groups and markets.
• Promote responsible AI through transparency, high-quality data, human oversight, and consistent decision-making.

Who Are You?

You are a commercially minded and analytical professional who brings clarity to complex challenges. You combine strong business acumen with an understanding of warranty operations, data, digitalization, and AI, and can influence across functions in a global environment.

Qualifications

• Proven experience in business analysis, process development, requirements management, or business‑led digital transformation.
• Good understanding of AI, machine learning, or advanced analytics and their application to business value.
• Strong capability in data analysis and performance measurement, with advanced Excel skills. Knowledge of Power BI and SQL is a plus
• Ability to turn analysis into clear recommendations and materials for executive management
• Experience in driving change management, user adoption, or business readiness initiatives.
• Knowledge of warranty, aftermarket, or service operations is an advantage.
• Experience working cross‑functionally with business, IT, and international stakeholders.
• Excellent written and spoken English.

What We Offer

You will join a global, cross‑functional environment where AI is transforming warranty operations. This is an opportunity to influence strategic processes and deliver measurable improvements in quality, customer experience, consistence, and cost efficiency.

As part of the recruitment process, a background check as well as alcohol and drug testing may be conducted. You will be informed if applicable.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category: Strategy & Business Development

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.