AI-Driven Customer Support Manager: End-to-End Ownership

MNSSK; Sweden; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

13th-month pay

18+ days paid time off

AI tools for work

Health insurance

Annual training budget

Team travel opportunities

Job summary

MNSSK is seeking a hands-on Customer Support Manager to own the end-to-end outcome of every ticket, tackle escalations, and drive improvements to the AI agent, the sheets, and workflows the team relies on. You’ll diagnose issues in Shopify, operate a daily helpdesk (Commslayer), and refine AI guidance so similar problems don’t recur.

It’s a full-time, long-term role focused on ownership and measurable impact. You’ll work closely with the team and influence how success is defined.

Qualifications

• 3+ years in e-commerce customer support manager position with a proven process improvement.
• Real Shopify depth: diagnose order or payment issues from the admin.
• Experience with a helpdesk used daily (Commslayer).
• Hands-on with an AI system that acts on tickets and can be guided.
• Comfort with non-scripted work, pursuing root-cause solutions.
• Strong written English with clear, warm communication.
• Full-time, exclusive, long-term commitment.

Responsibilities

• Own the outcome of every ticket you touch and resolve it, not just close it.
• Handle harder cases the AI escalates, including disputes and refunds.
• Improve AI guidance from real tickets to prevent repeats.
• Tighten processes and sheets the team relies on and keep them current.
• Spot recurring friction and implement fixes, not just raise concerns.

Skills

Shopify depth

Helpdesk operations (Commslayer)

AI systems for ticketing

Strong written English

Tools

Shopify

Commslayer

AI ticketing system

Job description

MNSSK is seeking a hands-on Customer Support Manager to own the end-to-end outcome of every ticket, tackle escalations, and drive improvements to the AI agent, the sheets, and workflows the team relies on. You’ll diagnose issues in Shopify, operate a daily helpdesk (Commslayer), and refine AI guidance so similar problems don’t recur.

It’s a full-time, long-term role focused on ownership and measurable impact. You’ll work closely with the team and influence how success is defined.