AI Data Engineer

Zohorecruit; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

GeekSoft Consulting in Stockholm seeks a Senior BMC HelixGPT & AI Specialist to design and implement AI-enabled ITSM/ITOM solutions. You will drive GenAI/Agentic AI capabilities within BMC Helix, integrate knowledge bases, and align with governance standards.

The role focuses on incident analysis, root-cause insights, and operational automation, collaborating with the AI & Data team to deliver scalable enterprise outcomes.

Qualifications

• Specializes in BMC HelixGPT and BMC Helix ITSM/ITOM implementations.
• Experience with GenAI and Agentic AI in enterprise environments.
• Strong knowledge of Prompt Engineering and RAG.
• Familiarity with incident/change management and IT operations.
• Experience integrating AI with ServiceNow and enterprise data sources.

Responsibilities

• Design, build and improve AI-enabled platforms and workflows.
• Implement GenAI and Agentic AI capabilities in BMC Helix.
• Integrate knowledge bases and enterprise systems to support AI use cases.
• Contribute to AI governance and responsible AI practices.

Skills

BMC HelixGPT

BMC Helix ITSM/ITOM

GenAI

Agentic AI

Prompt Engineering

RAG

Incident Management

Change Management

LLMs

AI governance

Tools

ServiceNow

Job description

Fixed Term Employment | GeekSoft Consulting | Sweden

Job Information

Technology

Work Experience 5+ years

State/Province Jämtland County

City Stockholm

100 05

Job Description

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.
  

Requirements

• BMC HelixGPT Engineer to join the AI & Data team and contribute to the BWSFE – ADM Production project for a leading telecommunications and digital services organisation.
  
• The role focuses on implementing Generative AI and Agentic AI capabilities within the BMC Helix platform to enhance IT service management and operational processes.
  
• Design, develop, and implement AI agents and intelligent workflows using BMC HelixGPT.
  
• Integrate knowledge bases, operational data sources, and enterprise systems to support AI-driven use cases.
  
• Implement GenAI, Agentic AI, Prompt Engineering, and RAG capabilities within the BMC Helix ecosystem.
  
• Enable and support ServiceNow integrations with BMC Helix solutions.
  
• Develop AI-driven capabilities for incident analysis, root‑cause insights, and operational automation.
  
• Support ITSM and ITOM workflows, including Incident and Change Management.
  
• Configure and optimize AI solutions using LLMs and enterprise data sources.
  
• Contribute to AI governance, security, and responsible adoption of AI within enterprise environments.
  
• Hands‑on experience with BMC HelixGPT.
  
• Strong experience with BMC Helix ITSM/ITOM.
  
• Practical experience implementing Generative AI and Agentic AI solutions.
  
• Strong understanding of Prompt Engineering and RAG.
  
• Experience with ServiceNow integration.
  
• Strong knowledge of Incident and Change Management processes.
  
• Understanding of LLMs and AI‑driven enterprise automation.
  
• Experience with enterprise AI governance and responsible AI practices.
  
• Experience designing and implementing AI agents in enterprise environments.
  
• Knowledge of integrating AI solutions with operational and knowledge‑management platforms.
  
• Advanced proficiency in Artificial Intelligence (AI).
  
• Key skills involveBMC HelixGPT, BMC Helix ITSM/ITOM, GenAI & Agentic AI, ServiceNow Integration, Prompt Engineering, RAG, Incident Management, Change Management.
• A challenging, innovating environment.
• Opportunities for learning where needed.