GenAI & Agentic AI Engineer for Enterprise ITSM/ITOM

Zohorecruit

Stockholms kommun

On-site

SEK 900,000 - 1,200,000

Full time

4 days ago

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Job summary

GeekSoft Consulting in Stockholm seeks a Senior BMC HelixGPT & AI Specialist to design and implement AI-enabled ITSM/ITOM solutions. You will drive GenAI/Agentic AI capabilities within BMC Helix, integrate knowledge bases, and align with governance standards.

The role focuses on incident analysis, root-cause insights, and operational automation, collaborating with the AI & Data team to deliver scalable enterprise outcomes.

Qualifications

Specializes in BMC HelixGPT and BMC Helix ITSM/ITOM implementations.
Experience with GenAI and Agentic AI in enterprise environments.
Strong knowledge of Prompt Engineering and RAG.
Familiarity with incident/change management and IT operations.
Experience integrating AI with ServiceNow and enterprise data sources.

Responsibilities

Design, build and improve AI-enabled platforms and workflows.
Implement GenAI and Agentic AI capabilities in BMC Helix.
Integrate knowledge bases and enterprise systems to support AI use cases.
Contribute to AI governance and responsible AI practices.

Skills

BMC HelixGPT

BMC Helix ITSM/ITOM

GenAI

Agentic AI

Prompt Engineering

RAG

Incident Management

Change Management

LLMs

AI governance

Tools

ServiceNow

Job description

The role focuses on incident analysis, root-cause insights, and operational automation, collaborating with the AI & Data team to deliver scalable enterprise outcomes.

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