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Software Engineer jobs in United States
IT Support Engineer L1 ( Saudi Residence only )
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IT Support Engineer L1 ( Saudi Residence only )
SWATX
Riyadh
SAR 200,000 - 300,000
Job description
Responsibilities:
Requirements:
- Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions
- Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally
- Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates
- Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls
- Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues
- System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime
- Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors
- User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources
- Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses
- Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery
- Security: Adhering to security policies and procedures to protect sensitive data and systems
Requirements:
- Education: A bachelor's degree in Engineering
- Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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