Jobs in Riyadh, Saudi Arabia

Description

Directs the coordination of technical and administrative support activities including systeminstallation, commissioning, corrective and preventative maintenance, and engineering changeupgrades to provide the highest level of service, maximize customer satisfaction and achievefinancial objectives.

Performs all required management responsibilities including but not limited to implementing thecompany's policies, programs, and guidelines; ensuring employee productivity, growth, and training;managing resources; knowing Varian's business; and maintaining functional, technical, and externalmarket awareness necessary for managing immediate organization.

Analyzes operational processes, escalation procedures and performs training needs assessmentsfor identifying opportunities for service delivery improvements and value add to the customer.

Responsible for meeting and adhering to all contractual obligations. Ensures that alldeliverables are met and will coordinate with all parties to fulfill requirements.

Establishes contact and communication with customers on all aspects of the PT equipment onsite.

Establishes defined contacts within Varian to address customer concerns with non-PTequipment.

Follows both company and local safety policies.

Participates in the resolution of customer concerns and defining and developing a customerstrategy.

Manages and / or ensures the site(s) shift schedule to fulfill the contractual obligations andcoordinates required resources for system down events, major planned maintenance, andmodifications.

Expected to coordinate with site technical leads to ensure staffing requirements.

Responsible for ensuring the site team shift schedule is maintained 3 months inadvance.

Ensures that the Site Team establishes and maintains communications with the GFO (Global FieldOperations) and regional teams.

Ensures proper methods of team communication are established and takes immediate correctiveactions to address deficiencies. Such communication includes, but not limited to, shiftassignments, ancillary support roles and shift to shift status reports.

Coaches team on the quality of documentation and reports that are provided according to theprocesses in place.

Manages project budgets for the timeline of the system installation and ensures that projectrevenue objectives are achieved within agreed budgets and with maximum cost effectiveness.

Manages an established service and / or project budget, monitors financial performance and ensuresservice revenue and / or project objectives are achieved within agreed budgets.

Ensures that the senior management and / or partner manager is up to date on the system andcustomer status for continuous management support.

Coordinates with both direct and 3rd party contractors, business partners and suppliers to meetquality objectives, project timelines and system uptime commitments.

Manages customer relations in cooperation with other internal departments in all installation,commissioning, service and maintenance matters (installation, commissioning and service requests,contractual services, emergencies), to ensure the system will be clinically available within thecontractual agreed timeframe and ensure that customers can operate their VPS equipment according totechnical and safety guidelines with the highest level of satisfaction.

Manages the regular reporting of all service information (records of service visits, technicalproblems, actions taken, parts employed), to ensure accurate updated customer maintenanceinformation is available to all VPS parties.

Ensures Device History Records, Quality Records and all other documentation are maintained asper company global and regional requirements.

Directs the analysis of system data and the ordering of stock and spare parts, to ensure allmaterials are available for scheduled and emergency service and maintenance activities within theagreed budgets.

Typical Education and Experience

Bachelor's Degree in Biomedical, Electrical, Mechanical Engineering, or a related field

One year of management experience or supervisory equivalent.

Demonstrated soft skills such as interpersonal communication, listening, time management,problem-solving, leadership and empathy.

Strong in building and maintaining successful and effective working relationships with directreports, management peers and other colleagues.

Ability, competence, and confidence to lead diverse teams and build strong teams to create a

collaborative and customer focused environment.

Proficient in utilizing business tools such as Microsoft Office Applications.

Fluency in English, both written and spoken.

Skillset in the local language, depending on the customer’s requirements.

Sound communication skills, ability to speak and present publicly.

Comprehensive understanding of process, technical design, and quality objectives

Other Desired Skills and Knowledge :

Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity

software.

Project management experience.

Strong can do and solution orientated focus.

Knowledge and experience of medical device field service operations.

Special Job Requirements :

Willingness to work flexible hours including beyond standard work week hours.

Expected to work onsite and occasionally coordinate system downtime events from offsite.

locations.

Occupational exposure to radiation and other occupational hazards pertaining to the installation.

and maintenance of the Proton Therapy System.

Ability to access and work within confined spaces and heights.

Standing, sitting, or stooping for extended periods of time.

Expect to travel internationally up to 30% or greater.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

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