Wholesale Call Center Operations Expert

Norconsult Telematics; Riyadh; On-site; SAR 225,000 - 337,000; Full time

Job summary

Norconsult Telematics is seeking an experienced professional to support the Call Center operating model design, develop interaction procedures, and validate readiness ahead of Day-1 launch. The role shifts to technical oversight of MSP Call Center function post-launch.

Responsibilities include developing CSAT content, defining CRM requirements, and creating agent guides for QoE and SLA reporting, with emphasis on wholesale carrier accounts.

Qualifications

• Bachelor’s degree in electrical or telecommunications.

Responsibilities

• Develop detailed customer interaction procedures.

Skills

Call Center mgmt

CRM platforms

CSAT design

English comms

Documentation

Education

Bachelor’s degree in electrical/telecom

Tools

CRM platforms

Contact center tools

Job description

Norconsult Telematics is seeking an experienced professional to support the Call Center operating model design, develop interaction procedures, and validate readiness ahead of Day-1 launch. The role shifts to technical oversight of MSP Call Center function post-launch.

Responsibilities include developing CSAT content, defining CRM requirements, and creating agent guides for QoE and SLA reporting, with emphasis on wholesale carrier accounts.