Wellness Experience Architect

Hyatt Hotels Corporation

Saudi Arabia

On-site

SAR 225,000 - 337,000

Full time

3 days ago

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Job summary

Miraval Berkshires Resort and Spa in Lenox, MA, is seeking an Experience Planner to curate seamless wellness journeys for guests. You will guide bookings for spa, wellness, fitness, and outdoor experiences, building strong guest relationships and offering tailored recommendations.

You will learn experiential wellness travel, align guest intentions with treatments, lectures, and workshops, and support planning from pre‑arrival to post‑stay with a focus on presence and transformation.

Qualifications

Minimum 1–2 years of experience in guest services, spa operations, wellness hospitality, or front desk coordination.
Familiarity with wellness services, spa treatments, and fitness offerings in a luxury resort or retreat setting.
Proficiency in scheduling systems and digital communication tools.
Fluent in English; Arabic is a plus.
Bachelor’s degree is a plus but not required.
Training or interest in mindfulness, wellness, or holistic hospitality is an advantage.

Responsibilities

Welcome and connect with guests upon arrival to understand wellness goals and preferences.
Offer informed guidance on the full range of spa, wellness, fitness, and outdoor experiences available.
Curate personalized experience schedules that reflect each guest’s unique needs, goals, and energy levels.
Make thoughtful recommendations to support physical, emotional, and mental well‑being.
Accurately book and manage guest itineraries using the resort’s scheduling system.
Coordinate spa and wellness appointments across departments to ensure a smooth guest flow.
Communicate changes, updates, or recommendations clearly and in a timely manner.
Liaise with therapists, instructors, and wellness teams to support personalized service delivery.
Work in close collaboration with Reservations and Wellness Operations teams to ensure seamless coordination, healthy distribution of experiences, and guest satisfaction.
Check in with guests throughout their stay to ensure satisfaction and adapt plans as needed.
Provide thoughtful responses to guest questions and requests with warmth, professionalism, and discretion.
Offer emotional presence and mindfulness in every interaction to support guest well‑being.
Encourage guest reflection, intention‑setting, and deeper connection to their experiences.
Collect guest feedback to support continuous improvement and enhance service quality.
Maintain accurate records of bookings, preferences, and special notes to support team communication.
Ensure that daily schedules are updated, balanced, and in alignment with operational capacity.
Support the front‑of‑house team with check‑ins, follow‑ups, and coordination.
Uphold a calm, welcoming environment in the spa reception and planning areas.
Contribute to upselling of services, support retail sales, and assist in revenue generation and guest satisfaction metrics.
Make authentic, helpful connections with guests via phone, email, and chat.
Assist with outbound calls to guests pre‑arrival to guide planning.
Respond to email and chat inquiries with timeliness and professionalism.
Support assigned sales goals and conversion metrics where applicable.