Waiter

Accor Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality organization in Saudi Arabia is offering an opportunity for Saudi Nationals through the Tamayyaz Program. This role is ideal for fresh graduates or those with minimal experience and emphasizes training in guest care, product knowledge, and performing various hospitality tasks. Candidates should possess basic English skills and a strong passion for the field. The program highlights teamwork, interpersonal skills, and flexible scheduling, supporting the development of the next generation of hospitality professionals in a dynamic environment.

Qualifications

• The program is exclusively for Saudi Nationals.
• Open to fresh graduates or those with up to 6 months of work experience.
• Strong passion for the hospitality field is essential.

Responsibilities

• Attend training sessions and learn about guest care and product knowledge.
• Work as directed by the supervisor and perform basic cleaning tasks.
• Directly communicate with guests and assist them in dining experiences.
• Maintain professional appearance and grooming standards while on duty.
• Help greet and seat guests, ensuring the entrance is never unattended.

Skills

Interpersonal skills

Communication skills

Team player

Basic English skills

Job description

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Job Description

1. Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
2. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
3. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
4. Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
5. Handles the guest greeting upon arrival and their seating through the hostess.
6. Ensures that under no circumstances the entrance is left unattended.
7. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to cardigan ensure their well-being.
8. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
9. Reports cleanliness and maintenance issues to the immediate Supervisor.
10. Handles guest complaints as per instructions or consults the immediate Supervisor.
11. Does all mise‑en‑place work according to the whole day service requirements.
12. To report any equipment failures/problems to the Maintenance Department.
13. To pass any maintenance requests to the Maintenance Department.
14. To participate in any Training/Developments schemes as recommended by senior management.
15. Attends all regular departmental briefings and contributes to an open communication within the assigned team.
16. To treat guests and colleagues in a polite and courteous manner.
17. To observe high standards of personal hygiene.
18. ناط maintain clean and organized side stations at all times.
19. To anticipate customers’ needs.
20. To be flexible in assisting around different areas of the hotel.
21. Familiar with the company’s internal policies and safety procedures.
22. Helps in other areas of the Hotel if the situation requires.
23. To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
24. Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
25. To carry out any other reasonable duties and responsibilities as assigned.
ഇൻ>

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.