VMware Engineer

Rackspace Technology; Riyadh Region; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading cloud computing company is seeking a VMware Engineer to provide high-level technical support. This role will involve deploying and maintaining VMware virtualization solutions, troubleshooting issues, and ensuring system performance and compliance. Candidates should have a Bachelor's degree in Computer Science and proven experience with VMware technologies. Ideal applicants will possess strong networking knowledge and problem-solving skills, with certifications like VCP-DCV preferred. This full-time position is based in the Riyadh Region, Saudi Arabia.

Qualifications

• Proven experience working with VMware technologies.
• Strong understanding of virtualization concepts and architecture.
• Experience with network security practices and firewalls.

Responsibilities

• Support VMware virtualization solutions based on business requirements.
• Deploy and maintain VMware Cloud Platform infrastructure.
• Troubleshoot performance issues in the virtual environment.

Skills

VMware technologies

Scripting (PowerShell, Python)

Networking concepts (TCP/IP, VLANs)

Troubleshooting and problem-solving

Education

Bachelor’s degree in computer science or related field

Tools

VMware NSX-T

vSphere

vCenter

Job description

The VMware Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers. This role owns complex customer issues that may take several days or weeks to resolve and keeps our customers updated through every step of the process. It is responsible for the engineering, design, and development of hardware, software, and networking systems, provides a framework for system development, maintenance, and enhancement efforts, implements standards and guidelines of OS support, and analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take the initiative and advise on potential pitfalls that customers may encounter and suggest alternatives which may better serve the stability and security of the customers' solutions. The Engineer keeps informed of emerging technologies and adheres to company security policies and procedures and any other relevant policies and standards as directed.

Responsibilities

• Supporting VMware virtualization solutions based on business requirements
• Deploying, configuring, and maintaining VMware Cloud Platform and vSphere infrastructure
• Develop SDN networks in NSX-T with integration into physical Cisco ACI networks
• Develop and support load balancing as a service through NSX-ALB integrated with vCenter and VMware Cloud Director
• Analyze problems and determine root causes, generate alternatives, evaluate and select solutions, and implement them
• Monitor system performance and optimize configurations for maximum efficiency
• Troubleshoot and resolve performance issues in the virtual environment
• Monitor infrastructure capacity and optimize it
• Implement security best practices and ensure compliance with relevant standards
• Manage access controls, permissions, and security configurations within VMware environments
• Implement and manage backup and recovery solutions for virtualized environments
• Create and maintain disaster recovery plans for VMware infrastructure
• Create technical documentation, including system configurations, procedures, and troubleshooting guides
• Generate regular reports on system performance, capacity, and utilization
• Collaborate with other IT teams to integrate VMware solutions with existing systems
• Provide technical support and assistance to resolve issues related to VMware infrastructure
• Collaborate within different product workstreams, with business units, identify current gaps and bridge them
• Mentor other team members and provide them with technical and consultative guidance as needed
• Drive customer-facing and internal project calls with project managers and provide technical guidance
• Manage customer and internal escalations, collaborating with support and Design teams as needed
• Work comfortably both individually and as part of a team

Required Experience

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
• Proven experience working with VMware technologies, including NSX-T, vSphere, vCenter, ESXi, vSAN, VMware Cloud Director, VMware Cloud Director Availability, Aria Operations, and log and network operations
• Experience in managing large-scale private cloud environments and/or working in a cloud service provider environment is highly desirable
• Strong understanding of virtualization concepts, architecture, and best practices
• Experience with scripting languages (e.g., PowerShell, Python) for automation and management tasks
• Strong understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, switching, etc.)
• Experience with network security practices, firewalls, and access control lists (ACLs) within VMware environments
• Familiarity with network virtualization and software-defined networking (SDN) concepts
• Knowledge of storage and server technologies related to virtualization
• Excellent troubleshooting and problem-solving skills
• Certifications such as VMware Certified Professional (VCP-DCV), VMware Specialist – Cloud Provider or VMware Certified Advanced Professional (VCAP) are often preferred

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting