Transportation Representative

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company seeks a Transportation Representative in Riyadh. This role acts as the main communication link with delivery partners, ensuring issues are resolved efficiently while maintaining high service standards. Candidates should possess excellent communication and time-management skills, as well as a background in logistics. Familiarity with office tools like Microsoft Outlook and Excel is preferred. The position values teamwork and clear communication in problem-solving.

Qualifications

• Graduation in any specialization from a recognized university.
• Ability to follow customer issues without distraction to resolution.
• Experience in logistics preferred.

Responsibilities

• Effectively communicate professionally with delivery partners and customers.
• Provide prompt and efficient service to all stakeholders.
• Actively seek solutions and suggest process improvements.

Skills

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Good comprehension skills

Excellent typing skills

Ability to concentrate

Work successfully in a team environment

Education

Graduation in any specialization

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Transportation Representative

Job Description for L2 associates.

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide/ expedite prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time‑management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and experience in similar role
• Proficient in Excel

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