Telephone Operator

Millennium Madinah Airport Hotel; Ar Rass; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Saudi Arabia is seeking a Telephone Operator to prioritize and professionally handle guest calls, enhancing their experience during their stay. The ideal candidate will ensure seamless service delivery by effectively communicating with various departments. Responsibilities include greeting guests by name, maintaining knowledge of hotel services, managing wake-up calls, and ensuring switchboard operations run smoothly. This is an excellent opportunity to work in a fast-paced and customer-focused environment.

Responsibilities

• Professionally receive each Guest call, ensuring friendly interaction.
• Foster effective communication with relevant departments for service delivery.
• Address queries with politeness, exceeding Guest expectations.
• Greet Guests by name upon calling.
• Maintain up-to-date knowledge of Hotel's services and local offerings.
• Cultivate awareness of Guest profiles through the Opera system.
• Complete long-distance call vouchers accurately.
• Manage the Guest wake-up call sheet, delivering calls promptly.
• Ensure smooth operation of the switchboard for fast transfers.
• Take messages for Guests and Management per standards.
• Uphold health and safety standards as per policies.

Job description

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.