Technology Experience Manager

Rosewood Hotel Group; Jeddah; On-site; SAR 300,000 - 400,000; Full time

Job summary

A luxury hotel group in Jeddah, Saudi Arabia, seeks a Technology Experience Manager. This role involves overseeing daily IT operations, managing cloud infrastructure, and ensuring cybersecurity compliance. The ideal candidate has a bachelor's degree in IT, extensive knowledge of PMS and POS systems, and experience in project management and technology support. The position is full-time and offers the chance to work in a prestigious environment combining modern design with cultural heritage.

Qualifications

• Experience in managing IT operations and system maintenance.
• Proficient in cloud infrastructure management and automation tools.
• Strong understanding of cybersecurity and compliance regulations.

Responsibilities

• Manage daily IT operations to ensure optimal performance.
• Implement cloud solutions and monitor resource utilization.
• Provide technology support to hotel operations and guests.

Skills

System monitoring

Cloud platforms (Azure, Oracle)

Cybersecurity protocols

Project management

Technical support

Guest technology solutions

Education

Bachelor's degree in Information Technology or related field

Tools

PMS and POS systems

Defender endpoint security

Cloud Management Tools

Job description

## Technology Experience Manager### General InformationPress space or enter keys to toggle section visibilityCountry/RegionSaudi ArabiaProvince/CityJeddahHiring EntityRosewood JeddahDepartmentInformation TechnologyJob TypeFull-time Permanent### Job DescriptionPress space or enter keys to toggle section visibilityResponsibilities: Technology Operations & System Management- Manages daily IT operations including system monitoring, maintenance, and troubleshooting to ensure optimal performance.- Executes technology projects and initiatives within established timelines and budgets, coordinating with corporate IT teams to deploy enterprise-wide updates.- Monitors system performance metrics and reports on operational efficiency to ensure reliable service delivery.Cloud Infrastructure & Digital Solutions- Manages and maintains cloud platforms (Azure, Oracle Cloud Infrastructure) for daily operations, implementing cloud-based solutions and automation tools as directed.- Executes automation projects and monitors cloud resource utilization and costs.- Proactively identifies opportunities to optimize infrastructure performance and support digital transformation initiatives at the property level.Guest Experience & Systems Support- Provides technology support to hotel operations and guests, managing property management systems (PMS, POS) and guest-facing technologies.- Implements guest experience enhancements through technology solutions and coordinates with departments to optimize technology integration with service delivery.- Monitors and troubleshoots technology issues affecting guest services and executes digital solutions that improve guest personalization and satisfaction.Cybersecurity & Compliance Operations - Executes cybersecurity policies and maintains security protocols, implementing security measures using Defender end point security, antivirus, web filtering, and patch management.- Ensures compliance with data security and privacy regulations (GDPR, CCPA) and maintains ROPA documentation.- Conducts property-level privacy awareness training and executes corporate privacy requirements on schedule.Team Coordination & Technical Support- Supervises IT support staff and provides technical guidance and mentorship to team members.- Serves as liaison between technical and non-technical staff, facilitating communication between property teams and corporate IT.- Identifies opportunities to improve team performance and coordination while training staff on new technologies and security protocols.Project Implementation & Vendor Management- Executes assigned technology projects and ensures deliverables meet specifications within established timelines and budgets.- Manages vendor relationships and service agreements, monitoring project outcomes and identifying lessons learned.- Proactively coordinates project activities and addresses challenges to ensure successful completion and delivery of results.Documentation & Training Support- Maintains up-to-date documentation for technology systems and procedures, creating user guides and training materials.- Conducts training sessions on new technologies and security practices, assisting in developing technology literacy across hotel departments.- Continuously improves documentation and training based on staff feedback to enhance usability and adoption.Press space or enter keys to toggle section visibilityRosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.Share this job:* Email### Other jobs