Technical Support Technician

El-Ajou Group Trading Co.; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

El-Ajou Group Trading Co. in Saudi Arabia seeks an experienced AV Technician to install, configure, and maintain professional AV systems across client sites. You will support classrooms, meeting rooms, and event spaces, ensuring reliable operation and adherence to SLAs.

The role requires hands-on experience with AV installation, troubleshooting, networking, cabling, and video conferencing, along with strong documentation and safety awareness. Willingness to work at customer sites is essential.

Qualifications

• Diploma in Electronics or related field.
• 3–5 years of hands-on AV experience.
• Strong English communication and documentation skills.

Responsibilities

• Install, configure, test, commission, and maintain AV systems and equipment.
• Troubleshoot and repair projectors, displays, LED/LCD screens, video walls, audio systems, and control systems.
• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.
• Configure and troubleshoot AV networking, signal flow, cabling, HDMI/HDBaseT/IP-based AV, and AV over IP.
• Provide technical support for video conferencing and collaboration systems.
• Perform preventive and corrective maintenance per SLAs and service requirements.

Skills

AV troubleshooting

Video conferencing

AV networking

Structured cabling

Testing/diagnostic tools

Education

Diploma in Electronics

Electrical Engineering Diploma

Job description

1.Job Purpose:

Provide professional technical support for Audio Visual (AV) systems, including installation, configuration, troubleshooting, preventive maintenance, and customer support. Ensure systems operate reliably and customer issues are resolved within agreed service levels.

2.Key Responsibilities:

• Install, configure, test, commission, and maintain AV systems and equipment.
• Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.
• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.
• Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices.
• Provide technical support for video conferencing and collaboration systems.
• Perform preventive and corrective maintenance according to service requirements and SLAs.
• Conduct site surveys and support preparation of technical requirements and solution designs.
• Diagnose hardware, software, connectivity, cabling, and configuration issues.
• Coordinate with manufacturers/OEM technical support for complex escalations.
• Complete service reports, Work Orders, installation documents, and customer acceptance documentation.
• Maintain accurate records of installed equipment, serial numbers, configurations, and service history.
• Provide customer training and basic operational guidance after installation.
• Support project teams during installation, testing, commissioning, and handover.
• Follow company safety, quality, and technical standards.
• Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction.

3.Qualifications & Experience:

• Diploma degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline.
• Minimum 3–5 years of hands‑on AV technical experience.
• Strong experience in AV installation, troubleshooting, and maintenance.
• Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.
• Experience with major professional AV brands is preferred.
• OEM or industry AV certifications are an advantage.
• Good English communication and technical documentation skills.
• Valid Saudi driving license is preferred.

4.Required Technical Skills:

Strong hands‑on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professional displays/projectors, control systems, AV‑over‑IP/networking, structured cabling, and testing/diagnostic tools.

5. Key Competencies

• Technical Expertise
• Troubleshooting
• Customer Service
• Problem Solving
• Accountability
• Teamwork
• Documentation
• Time Management
• Ability to Work Independently at Customer Sites.