Technical Support Engineer

Alfanar Company; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading electrical products manufacturer in Riyadh is seeking a technical support engineer responsible for providing technical assistance to customers and internal teams. The role involves troubleshooting issues, supporting product commissioning, and ensuring compliance with engineering standards. Ideal candidates will have a Bachelor's degree in Electrical Engineering, 2-4 years of relevant experience, and strong skills in customer service and technical documentation. This position offers an opportunity for professional growth in a dynamic environment.

Qualifications

• 2 to 4 years of experience in a related field.
• Ability to diagnose technical issues and propose solutions.
• Experience with technical documentation and compliance standards.

Responsibilities

• Provide technical assistance and solutions to customers and internal teams.
• Support field commissioning of electrical and mechanical systems.
• Maintain accurate and organized records of engineering activities.

Skills

Customer Service Orientation

Engineering Best Practices

Engineering Optimization

Engineering Research

Customer Service Programs

Education

Bachelor Degree in Electrical Engineering

Job description

Job Purpose

Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key Accountability Areas

Warranty Claims Support

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field Commissioning Assistance

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project Engineering Support

• Aid project teams with technical tasks, problem‑solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical Documentation

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and Development

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

Role Accountability

• HR Proficiency: Ability to obtain updated soft and technical skills related to the job.

Delivery

• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.

Problem-Solving

• Solve operational problems and elevate complex issues.

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements

• Coordinate well‑defined written systems, policies, procedures, and seek automation opportunities.

Compliance

• Comply with related policies and procedures and work instructions.

Health, Safety, and Environment

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined work area to guarantee safety, legislative compliance, and delivery of high‑quality products/services.

Academic Qualification

Bachelor Degree in Electrical Engineering or any relevant field.

Work Experience

2 to 4 Years.

Technical / Functional Competencies

• Customer Service Orientation
• Customer Service Programs
• Engineering Best Practices
• Engineering Optimization
• Engineering Research

Profile Description

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of Alfanar's manufacturing operations is Medinet Alfanar Alsinaiya, a 700,000 square‑meter complex located in Riyadh. The complex houses an array of ultra‑modern manufacturing facilities and laboratories equipped with state‑of‑the‑art technologies and staffed with highly skilled professionals.

Alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who Alfanar considers its most valuable asset. With this in mind, Alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of Alfanar.

For more information about Alfanar, please visit alfanar.com