Technical Account Engineer – VoIP & UC Support

Jobgether; Remote; SAR 224,000 - 300,000; Full time

Job summary

A technology partner is seeking a Technical Account Engineer in Saudi Arabia to provide exceptional technical support to elite customers. The ideal candidate will possess over 5 years of experience in technical support, fluent in both English and Arabic. Responsibilities include troubleshooting complex issues, managing support tickets, and collaborating with engineering teams. The role offers flexible work hours and opportunities for professional growth in a supportive environment.

Benefits

Flexible work hours

Professional growth opportunities

Health and wellness programs

Collaborative work environment

Qualifications

• 5+ years of experience in technical support roles.
• Ability to manage multiple tickets efficiently.
• Experience in deploying .msi files.

Responsibilities

• Provide dedicated technical support to assigned customers.
• Troubleshoot technical problems using industry best practices.
• Collaborate with engineering teams to resolve escalated issues.

Skills

Fluency in English

Fluency in Arabic

Tier 2 or Tier 3 technical support experience

Complex problem solving

Documentation skills

Unified Communications knowledge

Network knowledge (CCNA/CCNP or CompTIA Network+)

Job description

A technology partner is seeking a Technical Account Engineer in Saudi Arabia to provide exceptional technical support to elite customers. The ideal candidate will possess over 5 years of experience in technical support, fluent in both English and Arabic. Responsibilities include troubleshooting complex issues, managing support tickets, and collaborating with engineering teams. The role offers flexible work hours and opportunities for professional growth in a supportive environment.