Team Lead - AMZL

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global e-commerce company is looking for a team lead for their delivery operations team in the Riyadh Region, Saudi Arabia. This role will focus on overseeing the delivery process from station to customer, managing team performance, and improving operational efficiency. The ideal candidate should have a bachelor's degree, fluency in English, and experience with Microsoft Office. Strong leadership and analytical skills are essential for driving performance enhancements and ensuring high-quality customer service.

Qualifications

• Bachelor's degree required.
• Fluent in English (speak, write, read).
• Experience with Microsoft Office products.

Responsibilities

• Define, build, and execute the delivery process.
• Engage closely with associates and develop a motivated team.
• Drive performance improvements through analytics and process enhancements.

Skills

Leadership skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At Amazon, we’re working to be the most customer‑centric company on earth. We need exceptionally talented, bright, and driven people to help us deliver millions of products each year to our loyal customers. This role is a team lead position on our transportation team focused on shift operations at our delivery centers and supporting the DC manager with performance management and operational planning.

Key Responsibilities

• Define, build, and execute the delivery process from the delivery station to the customer address.
• Ensure sufficient bandwidth in the territorial delivery team for peak‑time delivery management.
• Engage closely with associates, develop and maintain a highly motivated and performance‑driven team.
• Continuously improve the delivery process and sustain high delivery performance through process and training improvements.
• Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analyze data reports to identify performance bottlenecks and drive improvement.
• Implement formal process control and improvement mechanisms such as Kaizen.

A Day In The Life

• Strong leadership capabilities and people‑management skills with the ability to work under pressure.
• Ability to navigate ambiguous situations.
• Good communication skills and the ability to explain objectives clearly to the team.
• Listening skills to gain input and commitment from all involved.
• Strong bias for great customer service, engaging the team in understanding customer experience and expectations.
• High ownership, following through to ensure delivery of solutions that fulfill customer needs.
• Analytical skills to effectively analyze information, identify key facts, and evaluate alternatives for advantages and risks.

Basic Qualifications

• Bachelor’s degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

Preferred Qualifications

• Experience in operations management.

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