Tamayyaz Receptionist

Novotel Hotels; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A premium hotel in Riyadh is seeking a Front Desk Associate to provide exceptional service to guests. Responsibilities include checking in and out guests, managing reservations, and addressing guest inquiries. The ideal candidate is a Saudi national with a high school diploma, excellent communication skills, and a strong passion for hospitality. This role offers competitive pay and growth opportunities within a dynamic team.

Benefits

Competitive salary and benefits package

Professional growth opportunities

Employee discounts and exclusive benefits

Qualifications

• Saudi nationality required for the Tamayyaz Program.
• Fresh graduates or those with up to 6 months experience encouraged to apply.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Greet and welcome guests in a professional manner.
• Handle check-ins and check-outs efficiently.
• Manage reservations and respond to inquiries.
• Provide information about hotel services and amenities.
• Address and resolve guest concerns promptly.

Skills

Basic English language skills

Excellent interpersonal and communication skills

Detail-oriented and organized

Basic computer skills

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Hotel management software

Job description

Overview

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle check-ins and check-outs efficiently, ensuring a smooth experience for guests
• Manage reservations and respond to inquiries via phone, email, and in person
• Provide information about hotel services, local attractions, and amenities
• Coordinate with other departments to meet guest needs and maintain high service standards
• Process payments and handle cash transactions accurately
• Assist with administrative tasks such as filing, data entry, and report generation
• Maintain a clean and organized front desk area
• Address and resolve guest concerns promptly and professionally
• Stay updated on hotel policies, promotions, and events to provide accurate information to guests

Qualifications

• Saudi nationality (Tamayyaz Program is for Saudi Nationals Only)
• High school diploma or equivalent
• Little to no work experience required; fresh graduates or those with up to 6 months of relevant experience are encouraged to apply
• Basic English language skills
• Strong passion for the hospitality industry
• Excellent interpersonal and communication skills
• Team player with a collaborative attitude
• Detail-oriented and organized approach to work
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Customer-focused mindset with the ability to remain calm and courteous in fast-paced situations
• Basic computer skills, including proficiency in Microsoft Office suite
• Knowledge of hotel management software is a plus
• Professional appearance and demeanor

Job Benefits

• Competitive salary and benefits package.
• Professional growth opportunities within Accor Group.
• A dynamic and supportive work environment.
• Employee discounts and exclusive hospitality benefits.