Senior Program Manager, Delivery Experience, Emerging Stores

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce company is seeking a Senior Program Manager to enhance the delivery experience across International Emerging stores. The role involves managing international expansion programs, tracking leadership goals, and collaborating with technical partners. The ideal candidate should have over 5 years of program management experience, strong data analysis skills, and the ability to effectively communicate with all organization levels. This position offers opportunities to drive real impact on customer experience and business growth.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Ability to communicate results to senior leadership.
• Proven track record of building financial and operational reports.
• Experience with metrics and reporting.

Responsibilities

• Manage expansion programs for international delivery.
• Own delivery and tracking of leadership goals.
• Establish mechanisms to socialize progress with senior leadership.
• Identify new problem sets and opportunities for improvement.

Skills

Program management

Data analysis

Communication skills

Problem solving

Process improvement

Education

Bachelor's degree

Master's degree or MBA

Tools

Analytical tools

Job description

Sr. Program Manager, Delivery Experience, Emerging Stores

Amazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a cross‑country team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner with teams across the globe to launch and drive impact through bespoke solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing a high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross‑organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.

Key job responsibilities

• Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs, as well as with local counterparts/product managers across Emerging countries.
• Owning delivery and tracking of critical leadership goals to enable capabilities globally, and holding partner teams accountable to drive impact from the enabled capabilities.
• Establishing mechanisms such as setting up and owning the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES.
• In partnership with local teams, identifying new problem sets, cost‑saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap.

About the team

As Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership – working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long‑term profitability, we build new analysis from ground up, propose new concepts and technology to meet business needs, and translate these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Experience identifying and improving business processes
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience in data analysis and problem solving
• Experience building financial and operational reports/data sets that inform business decision‑making, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
• Experience creating and improving processes
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Skill and experience at discovering and using new tools to improve quality and/or efficiency

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Experience making business recommendations and influencing stakeholders
• Experience working with global cross‑functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.