Solutions Design Specialist

Disguise; Remote; SAR 299,000 - 450,000; Full time

Job summary

A leader in immersive technology seeks a Solutions Design Specialist to support their expansion in the Middle East, especially in Saudi Arabia. This role involves collaborating with internal teams and external partners to design and implement complex projects, while ensuring clear communication of technical aspects. Ideal candidates should have 8+ years of experience in immersive technologies, strong technical design skills, and the ability to work independently as well as collaboratively in fast-paced environments. This position is based in Riyadh or UAE, and offers competitive benefits including unlimited paid time off.

Benefits

Unlimited Paid Time Off

Hybrid working

Mental health support

Gig allowance for industry events

Qualifications

• Strong technical system design capability including CAD software proficiency.
• Proven experience delivering large-scale, complex projects from concept to delivery.
• Comfortable operating in a fast-paced, deadline-driven environment.

Responsibilities

• Support ideation and technical feasibility with clients.
• Assist sales teams in gathering client requirements.
• Oversee system designs and project documentation.

Skills

Exceptional communication

8+ years in immersive technologies

Project delivery experience

Technical design capability

Troubleshooting skills

Collaboration skills

Tools

CAD software

Diagramming tools

Unreal Engine

Vectorworks

Job description

Location: UAE or The Kingdom of Saudi Arabia

Department: Customer Solutions and Services

Reports to: Director, Solutions Design

WHY YOU’RE HERE

The Solutions Design Specialist will support Disguise’s plans to expand our footprint in the Middle East, with a specific focus on Saudi Arabia. This role will report to the Director of Solutions Design but will primarily support the VP of Creative Services, Director of Innovation, and the local Disguise Sales Manager in the sales phase, technical conceptualisation, design, and scoping of complex projects, including virtual production stages, LED stages, broadcast solutions, and other immersive experiences. In particular, they will support the team of Disguise internal stakeholders and strategic external partners in helping clients refine their project vision in the market during early-stage ideation. Helping clients and prospects to understand the ‘art of the possible’.

The Solutions Design Specialist will then assist in developing system designs, creating technical project scopes, responding to ROMs (Rough Orders of Magnitude), and contributing to SOWs (Statements of Work) to ensure customer deliverables are clear and well understood by all internal and external stakeholders. The Solutions Design Specialist will also be responsible for supporting hardware-only scoping requirements, which, although simpler in design, are equally critical to our business success.

They will also provide hands-on support throughout the project lifecycle, guiding and advising the broader Customer Excellence team to ensure designs are properly understood and supported through the effective installation or commissioning phase and to ensure ongoing customer satisfaction and success.

They will be able to operate independently and with an entrepreneurial spirit to help us succeed in this marketing, but equally are an excellent communicator and collaborator so that internal London-based stakeholders are aligned and informed.

WHAT YOU ARE HERE TO DO

Key Responsibilities:

• Ideation and Technical Feasibility: Support the Creative Services, Innovation, and Sales teams in working with clients to ideate and refine concept ideas in the very earliest stages of collaboration. Help Disguise bring to life the ‘big ideas’ with what is technically possible with Disguise hardware, software, and services. Identify opportunities to augment projects with third-party equipment and integrations.
• Project Support & Collaboration: Assist the sales team in gathering client requirements, determining technical needs, and creating customized solutions for customer projects. Support the coordination of responses to ROMs and the creation of project scopes, timelines, and budgets. Contribute to SOWs to reflect the project scope, timelines, budget, and overarching designs as required.
• Technical Design & Documentation: Oversee all aspects of system designs, equipment specifications, and project documentation in collaboration with the project sales manager. Design, draw, and specify LED volumes, lighting, audio, and projection systems in 2D and 3D. Create documentation concerning technical systems being installed on client sites. This can include, but not be limited to; System Configurations, Equipment Lists, As-Built documentation, photography, video recordings, and operational and maintenance documentation.
• Vendor & Partner Coordination: Work closely with external vendors, strategic partners, and key internal teams to source, integrate, and deploy the solutions designed. This might include collaborating with vendors on LED stages, camera tracking systems, and other technologies.
• Technical Troubleshooting: Provide the Technical Services team with on-site and remote technical support during the installation and configuration of Disguise service projects and related systems. Provide expertise and troubleshooting support, and resolve hardware and software issues related to the project design as they arise.
• Research & Development: Stay current with industry advancements, emerging immersive technologies, and best practices in live events, immersive experiences, virtual production, broadcast technology, LED stages, and real-time rendering. Assist in evaluating new tools and techniques to improve project outcomes.
• Testing & Validation: Assist in testing and validating technology solutions to ensure they meet performance standards and align with client expectations.
• Team Support: Provide technical guidance to the Technical Services team leading up to and during a project's installation phase.
• Quality Control & Assurance: Ensure all projects adhere to internal quality control standards and client-specific requirements.

WHO YOU ARE

Required Skills and Qualifications:

• Exceptional communication and presentation skills, with the ability to clearly articulate complex technical concepts to customers and prospects in a commercially compelling way.
• 8+ years of hands-on technical experience in immersive technologies, virtual production, live events technology, broadcast systems, LED stages, projection, camera tracking, or closely related systems.
• Proven experience delivering large-scale, complex video projects end-to-end, from concept development through design, deployment, and delivery.
• Strong technical system design capability, including proficiency with CAD software.
• Solid experience working with real-time rendering technologies, video processing, and networked systems.
• Demonstrated ability to troubleshoot and resolve issues within complex, integrated technical environments.
• Comfortable operating in a fast-paced, deadline-driven environment, managing multiple concurrent projects and evolving client requirements.
• Highly self-directed with an independent, entrepreneurial mindset.
• Strong collaborator, able to work effectively with global stakeholders and cross-functional teams including technicians, engineers, project managers, and creative professionals.

Preferred but not essential:

• Experience in using diagramming tools such as Vectorworks, AutoCAD, Rhino,
• Experience in using Disguise or other media server solutions
• An understanding of Unreal Engine, Notch, Unity, or other real-time 3D software.
• Experience working in or on projects in the Middle East
• Fully remote position based either in UAE or KSA
• Ability to travel for on-site customer meetings, scoping, installation support, or other business needs as required
• Occasional after-hourswork may be required based on project needs - approx.30%

This is an exciting opportunity to work on the cutting edge of virtual production and immersive technology. You’ll be a critical part of the team, helping to deliver world-class solutions that transform how entertainment, advertising, and other industries create immersive experiences.

Disguise Services are a growing part of the overall Disguise group, and some experience, leadership, and insight are needed from this position to help shape the future of media and entertainment.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.

We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
• Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning