Soft Services Projects Manager

Dussmann-Ajlan & Bros; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading service management company in Riyadh is seeking an experienced individual to manage soft services projects across multiple sites. Responsibilities include planning, executing, and closing projects related to cleaning, security, and waste management while ensuring compliance with regulations and client satisfaction. You will also oversee subcontractors and lead operational teams, ensuring quality service delivery within budget. Ideal candidates should have strong project management skills and experience in service delivery.

Responsibilities

• Plan, execute, and close soft services projects across multiple sites.
• Manage projects related to cleaning, security, housekeeping, landscaping, waste management, pest control, and other soft services.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.

Job description

Responsibilities

• Plan, execute, and close soft services projects across multiple sites.
• Manage projects related to cleaning, security, housekeeping, landscaping, waste management, pest control, and other soft services.
• Develop project scopes, timelines, budgets, and resource plans.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.

Operations & Service Delivery

• Ensure services meet SLAs, KPIs, and regulatory requirements.
• Conduct regular site inspections, audits, and performance reviews.
• Implement continuous improvement initiatives to enhance service quality and efficiency.
• Manage and coordinate subcontractors and service providers.
• Evaluate vendor performance and ensure contract compliance.
• Act as the main point of contact for clients, internal stakeholders, and suppliers.
• Resolve operational issues, escalations, and client concerns effectively.
• Prepare and manage project budgets and cost forecasts.
• Monitor expenditures and identify cost-saving opportunities.
• Support tendering, contract negotiations, and renewals.
• Ensure accurate invoicing and financial reporting.

Compliance, Health & Safety

• Ensure compliance with company policies, legal regulations, and industry standards.
• Enforce health, safety, and environmental (HSE) requirements across all sites.
• Conduct risk assessments and ensure corrective actions are implemented.
• Lead, motivate, and support site supervisors and operational teams.
• Provide training, coaching, and performance feedback.
• Ensure adequate staffing levels and effective workforce planning.