SLA Manager - AFC

AtkinsRéalis; Riyadh; On-site; SAR 334,800 - 558,000; Full time

Benefits offered by this job

Tax-free salary

Life insurance

Medical insurance

Annual leave balance

Gratuity scheme

Discretionary bonus programme

Annual flight contribution

Housing allowance

Wellbeing program

Job summary

AtkinsRéalis in Riyadh is seeking an AFC SLA Manager to oversee SLA obligations for contractors, ensuring KPI compliance and efficient operations. You will manage maintenance activities, review reports, and substantiate invoices, while developing workflows in Maximo to prevent breaches.

The role requires a bachelor's degree in Engineering/IT, strong knowledge of AFC systems and KPIs, and proven leadership to guide cross-functional teams and stakeholders toward operational excellence.

Qualifications

• Bachelor's degree in Engineering, IT, or related field.
• Strong knowledge of AFC systems, SLAs, KPIs, and Maximo.
• Experience in SLA management and contract enforcement.
• Excellent communication and leadership skills.
• Ability to lead cross-functional teams.
• Analytical problem-solving abilities.

Responsibilities

• SLA Obligations: Manage AFC contractors' SLA obligations in line with contractual requirements.
• Maintenance Oversight: Oversee all AFC corrective and preventive maintenance activities.
• SLA Reporting: Review monthly SLA reports and verify performance against KPIs.
• Invoice Validation: Substantiate SLA invoices based on defined KPIs.
• Plan & SOP Review: Review SLA plans, RAM plans, and SOPs for maintenance activities.
• Workflow Development: Create SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address breaches.
• Contract Support: Provide technical support to contracts team for enforcement of SLA obligations.
• Future Variations: Offer technical feedback for future contract variations.
• Inspection Team Management: Manage and lead the AFC SLA inspection team.
• Service Ticket Oversight: Review EAMS (Maximo) workflows and processes for service tickets and work orders.
• Interface Documentation: Develop and manage interface documents with stakeholders, defining scope and escalation matrices.
• Stakeholder Engagement: Conduct workshops, meetings, and interfaces with internal and external stakeholders to resolve operational issues.

Skills

SLA management

Maintenance oversight

KPIs

Stakeholder management

Leadership

Contract enforcement

Process improvement

Education

Bachelor's degree in Engineering, IT, or related field

Tools

Maximo EAMS

Job description

Overview

The AFC SLA Manager is responsible for overseeing all Service Level Agreement (SLA) obligations related to AFC contractors, ensuring compliance with contractual KPIs and maintaining operational efficiency. This role involves managing corrective and preventive maintenance activities, reviewing SLA performance reports, substantiating invoices, and streamlining workflows through EAMS (Maximo). The SLA Manager will act as the technical liaison between contracts, operations, and stakeholders, providing feedback for future variations and ensuring smooth day‑to‑day AFC operations.

Your role

• SLA Obligations: Manage AFC contractors' SLA obligations in line with contractual requirements.
• Maintenance Oversight: Oversee all AFC corrective and preventive maintenance activities.
• SLA Reporting: Review monthly SLA reports and verify performance against KPIs.
• Invoice Validation: Substantiate SLA invoices based on defined KPIs.
• Plan & SOP Review: Review SLA plans, RAM plans, and SOPs for maintenance activities.
• Workflow Development: Create SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address breaches.
• Contract Support: Provide technical support to contracts team for enforcement of SLA obligations.
• Future Variations: Offer technical feedback for future contract variations.
• Inspection Team Management: Manage and lead the AFC SLA inspection team.
• Service Ticket Oversight: Review EAMS (Maximo) workflows and processes for service tickets and work orders.
• Interface Documentation: Develop and manage interface documents with stakeholders, defining scope and escalation matrices.
• Stakeholder Engagement: Conduct workshops, meetings, and interfaces with internal and external stakeholders to resolve operational issues.

About You

• Educational Background: Bachelor's degree in Engineering, IT, or related field.
• Technical Skills: Strong knowledge of AFC systems, SLAs, KPIs, and EAMS (Maximo).
• Experience: Proven experience in SLA management, maintenance oversight, and contract enforcement.
• Analytical Skills: Ability to evaluate SLA performance and provide technical feedback.
• Communication Skills: Strong stakeholder management and liaison capabilities.
• Leadership: Experience in managing inspection teams and coordinating cross‑functional activities.
• Problem‑Solving: Aptitude for resolving operational issues and streamlining processes.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

• Tax‑free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee wellbeing program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

About AtkinsRéalis

We're AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.