ServiceNow Delivery Lead - ESM & ITSM Expert

Alfanar Precast; Riyadh; On-site; SAR 300,000 - 480,000; Full time

Job summary

Alfanar Precast seeks a seasoned ServiceNow Architect to lead the end-to-end ESM implementation, including scope definition and scalable solutions across IT, HR, facilities, and customer service management.

You will supervise configuration of ServiceNow modules (ITSM, ITOM, ITBM, CMDB), design workflows, and integrations to enhance service delivery and operational efficiency. Strong collaboration with IT and business teams is essential to translate needs into actionable solutions.

Qualifications

• Bachelor degree in Computer Science or a related field.
• 6–10 years of relevant work experience.
• Knowledge of applications development standards and procedures.
• Experience in applications system analysis and design.
• Proficiency in desktop applications development.

Responsibilities

• Lead the development and execution of ESM strategies using ServiceNow to align with organizational goals.
• Oversee configuration and customization of ServiceNow modules (ITSM, ITOM, ITBM, CMDB) to meet business needs.
• Design workflows, automations, and integrations to improve operational efficiency.
• Manage CMDB data integrity and asset/service mapping across the organization.
• Coordinate with IT and business units to translate requirements into technical solutions.
• Develop and execute test plans, oversee UAT, and ensure quality delivery.
• Provide ongoing Support and enhancements to ensure platform uptime and performance.

Skills

Applications Knowledge

System Analysis

System Design

Desktop Applications

Distributed Applications

Education

Bachelor Degree in Computer Science

Job description

Alfanar Precast seeks a seasoned ServiceNow Architect to lead the end-to-end ESM implementation, including scope definition and scalable solutions across IT, HR, facilities, and customer service management.

You will supervise configuration of ServiceNow modules (ITSM, ITOM, ITBM, CMDB), design workflows, and integrations to enhance service delivery and operational efficiency. Strong collaboration with IT and business teams is essential to translate needs into actionable solutions.