ServiceDesk Engineer L1

Tabby; Remote; SAR 224,000 - 300,000; Full time

Job summary

A leading fintech company is seeking a Remote Support Specialist. In this full-time position, you'll handle support requests, identify bugs, and contribute to improving internal tools and processes. Requires strong skills in Jira and monitoring tools, along with a proactive attitude and autonomy. You'll be part of an international engineering team driving technology in the financial sector. The role offers flexible benefits, stock options, and a completely remote setup.

Benefits

Fully remote setup

22 paid leave days annually

Stock options (ESOP)

Flexi benefits for wellness, travel, or learning

Responsibilities

• Handle requests from the support team and colleagues.
• Identify and report bugs.
• Standardize solutions and prepare documentation for teams.
• Analyze technical issues and create development tasks.
• Contribute to internal tools and processes improvement.
• Automate routine tasks.

Skills

Experience working with Jira

Strong soft skills (ownership, facilitation, proactivity)

Experience with monitoring and logging tools (Datadog, Grafana, Kibana)

Knowledge of administrative automation tools

English (B2) for communication and reading documentation

Understanding of software development principles

Experience writing simple SQL queries

Tools

Jira

Datadog

Grafana

Kibana

Google Cloud

Google Apps Script

Bash

Python

Go

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

Job Details

• Department: Service Desk
• Employment Type: Full Time
• Location: Remote
• Workplace type: Fully remote
• Reporting To: Roman Zhuravlev

Key Responsibilities

• Handle requests from the support team and colleagues (basic problem analysis);
• Identify and report bugs;
• Standardize solutions, prepare and update documentation for L1 and L2 teams;
• Analyze technical issues and create development tasks for fixing them;
• Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
• Automate routine tasks.

Skills, Knowledge & Expertise

• Experience working with Jira;
• Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
• Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
• Knowledge and practical use of administrative automation tools;
• English at a level sufficient for written communication and reading technical documentation (B2);
• Understanding of software development principles;
• Experience writing simple SQL queries.

Nice to have:

• Experience with Google Cloud;
• Experience with Google Apps Script;
• Scripting skills (Bash, Python, Go);
• Understanding of ITIL processes;
• Basic knowledge of FinTech;
• Jira administration experience;
• Experience at a startup.

Job Benefits

• Full-time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast-scaling, pre-IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high-performing, international engineering team in a global fintech unicorn

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Intro Call
4. Stage 4: Technical Interview
5. Stage 5: Final Interview
6. Stage 6: Hired

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